4 ms·
This is really well done. After reading everything, the big question in my mind is how does this work? After signing up, what's the first step I need to take to
by revorad 14y ago
This is really well done. After reading everything, the big question in my mind is how does this work? After signing up, what's the first step I need to take to get going? Please show me that process before asking me to sign up. A video would be great, but screenshots are also enough.
I say this because apart from the dollar price, the biggest cost to me is my time and effort to switch. You do a good job of conveying that Supportfu will probably make my life easier once I've started using it, but I want to know what it will take to get there.
- veesahni 14y agoWe've tried to minimize friction to make the signup process simple Step 1. Sign Up Step 2. Forward your support email address to an address we provide Step 3. Invite your team At this point, you are up and going. You can then customize signatures, tweak your notification preferences, setup your tags, etc..
- revorad 14y agoThat's great. You should put that step 2 text somewhere either on the homepage or on the sign up page. You might also want to put a sign up button on the homepage. Right now, there's no direct link to sign up on that page and it's not obvious that it must be on the pricing page.
- knes 14y agoYou should put those 3 steps on to your website. It shows how easy to setup your service is.
- veesahni 14y agoWith the feedback we received, we do plan to update the pre-signup pages to include some details on the ease of signup.