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> When I posted on social media about this, a lot of people told me to return it. > > But I spent four hours installing this thing built into my kitchen. I s

> When I posted on social media about this, a lot of people told me to return it. > > But I spent four hours installing this thing built into my kitchen. I sympathize with the author and what Bosch is doing here is ridiculous and I am fully against it. But, they're not going to care about your complaints. Returning it and hitting them in the pocketbook is really the only way consumers have to send messages that companies hear. It's a pain, but if you truly care about this, you, sadly, have to put in extra effort to fight back.

kulahan 2y ago
If your audience is big enough, your complaints can end up hitting their pocket book.
- lmm 2y ago
  Evidently his complaint is worth less than the amount of effort to return the dishwasher, so it can't be worth that much.
  - lukeschlather 2y ago
    Return and replace. Which counting installation costs approaches the value of the dishwasher.
- dawnerd 2y ago
  Exactly. I'm in the market for a Dishwasher and was highly considering a Bosch based on all the positive reviews from CR and such. Now I'm not considering them at all.
  - nerdponx 2y ago
    Shame on CR for not calling this out. I've become a little mistrustful of them in recent years after having not-great experiences with their high-rated products, and great experiences with products that they didn't rate at all. This adds to my mistrust.
  - arandomsapien 2y ago
    Same exact story here. I was heavily leaning towards Bosch because "buy once, cry once" and their products seemed very high quality. I'll be looking elsewhere now.
- r0ckarong 2y ago
  Isn't it kind of silly going "YOU fix this problem I'm complaining about" in the first place? If he isn't willing to return the machine, why would anyone else bother?
sitkack 2y ago
I look forward to Jeff inserting a "Bosch Sux" interstitial into his Youtube videos.
_carbyau_ 2y ago
If someone has "influencer" power they could drag it into the back yard and light it on fire for a Youtube video. See how Bosch likes the power of web ads.
monksy 2y ago
You can also look up their board's email addresses and send a complaint direct to them.
ycombinatrix 2y ago
sunk cost fallacy

kulahan 2y ago

If your audience is big enough, your complaints can end up hitting their pocket book.

lmm 2y ago
Evidently his complaint is worth less than the amount of effort to return the dishwasher, so it can't be worth that much.
- lukeschlather 2y ago
  Return and replace. Which counting installation costs approaches the value of the dishwasher.
dawnerd 2y ago
Exactly. I'm in the market for a Dishwasher and was highly considering a Bosch based on all the positive reviews from CR and such. Now I'm not considering them at all.
- nerdponx 2y ago
  Shame on CR for not calling this out. I've become a little mistrustful of them in recent years after having not-great experiences with their high-rated products, and great experiences with products that they didn't rate at all. This adds to my mistrust.
- arandomsapien 2y ago
  Same exact story here. I was heavily leaning towards Bosch because "buy once, cry once" and their products seemed very high quality. I'll be looking elsewhere now.
r0ckarong 2y ago
Isn't it kind of silly going "YOU fix this problem I'm complaining about" in the first place? If he isn't willing to return the machine, why would anyone else bother?

sitkack 2y ago

I look forward to Jeff inserting a "Bosch Sux" interstitial into his Youtube videos.

_carbyau_ 2y ago

If someone has "influencer" power they could drag it into the back yard and light it on fire for a Youtube video. See how Bosch likes the power of web ads.

monksy 2y ago

You can also look up their board's email addresses and send a complaint direct to them.

ycombinatrix 2y ago

sunk cost fallacy