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They don't seem like they're doing anything medical related except charging a premium. It's just a generic secretarial bot making and taking administrative phon
by Spivak 2y ago
They don't seem like they're doing anything medical related except charging a premium. It's just a generic secretarial bot making and taking administrative phone calls. The horrible chat bots on the website have infected the phones! But I have to wonder why this is even an AI thing, you could do waaaaay better than $9/hr/"seat" spread over lots of customers with normal call-centers that are already used in hospitals and doctor's offices.
The "here's the hourly rate for a nurse vs. what we charge" sounds like a genuinely naive read in the same genre as "if we capture two percent of this market…" slide deck. Hospitals who don't already have the call center are already using much cheaper admin staff compared to nurse rates.
I also can't imagine what patient is going to actually accept a call with an AI nurse. They're all the same models underneath, you might as well just ask ChatGPT your medical question directly for 1¢. The risk to hospitals handing out bad advice via AI means the model you talk to will be so shackled as to be useless.
- nradov 2y agoHippocratic AI is doing medical work. They contact patients to confirm proper preparation for medical procedures and then follow up afterwards. It's not just call center administrative stuff. And it's not a generic voice chat service for answering random medical questions. Whether patients will accept it remains to be seen, although they may not really have a choice.
- therealpygon 2y agoSorry, are you suggesting that a call center, including facilities, electronics, utilities and services, managerial and other operations expenses, are being provided for $9 per person per hour?
- Spivak 2y agoYep, my partner used to work for one in college. At any given moment she was the secretarial staff for 100's of different businesses, most of them doctor's offices. She would take a call and her screen would tell her what business she was pretending to be and the script she should use. The thing that makes it work is calls to any particular business are few and sporadic and that the value is having someone available to answer. It was a very slick, efficient, and according to her soul crushing place.