>It's like people who get mad at customer service people Except the customer service people willingly accept a job to act as an in-between so that any appropri

>It's like people who get mad at customer service people Except the customer service people willingly accept a job to act as an in-between so that any appropriate anger at a company is directed at an employee. To what extent do companies purposefully make use of this to prevent outrage directed at them? Back to the original topic, how much do the people leading these scams like pushing the story of the scammers being forced into it, because it increases the empathy that people feel towards the scammers and better allows the scams to continue? At what point does being kind shift into a sort of pacifist mindset, that while great if everyone used it, creates fertile ground for far worse approaches to human relationships to flourish and spread, leading to the quality of the average approach to human relationships declining?