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You can indeed think of such metrics. The most common one is average time to resolution (often abbreviated TTR or MTTR), and war rooms are common precisely beca
by SpicyLemonZest 2y ago
You can indeed think of such metrics. The most common one is average time to resolution (often abbreviated TTR or MTTR), and war rooms are common precisely because they produce massive benefits in this metric. I know of at least one organization that began outright mandating war rooms after running the numbers and discovering how many incidents would have benefitted from having one.
If you can invent a strategy that produces even better MTTR than war rooms, I'm sure a lot of managers would love to hear it. I've never seen one and I'm skeptical whether it's possible.
- JadeNB 2y ago> I know of at least one organization that began outright mandating war rooms after running the numbers and discovering how many incidents would have benefitted from having one. How can you run numbers to find out what would have happened?
- SpicyLemonZest 2y agoA large organization can usually identify groups of "similar enough" incidents to identify the correlation. (Can the numbers prove causation? Not to the standards of a scientific journal, but you can't exactly induce 100 incidents to do a controlled study.)