5 ms·

Don’t they have a 12 month warranty? What do you want Amazon to do after more than 12 months? 10% discount is above and beyond their obligations.

lwhi 2y ago
It's completely reasonable to expect it to last longer than 12 months, especially considering this is their premium model.
- donalhunt 2y ago
  In Europe, consumers should be getting longer protection than 1 year. May require a fight / small claims court submission to exercise one's rights.
TheSpiceIsLife 2y ago
Yes, every device should fail immediately upon warranty expiration. You should build a company founded on that principle. Call it GTL Pty Ltd Formerly known as Guaranteed To Last, but they dropped that naming and are now know simple as GTL after a social media smear campaign where people were saying ‘guaranteed to be the last thing you ever buy from that company’.
- wizzwizz4 2y ago
  Oh, come on, they could totally own that smear campaign. "Guaranteed to be the last [class of device] you ever buy, unless you give it away." Something something heirlooms, put together a simple, 30-second narrative for the advertisement campaign, job done.
simion314 2y ago
Would be normal/natural if we could change the batteries and not throw away devices when the battery fails even more natural when the device is not dirt cheep.
callc 2y ago
Have human wellbeing as the priority in making products. Treat users with respect. Make hardware open, firmware open, repairable. Let’s be honest here, there are user hostile products and pro-user products. Let’s make making user hostile products illegal / unprofitable with laws.
- averageRoyalty 2y ago
  For the record, my Kindle died after 4 years and Amazon replaced it. That one died after 2 and they replaced it again - all free. Australian Consumer Law is required to be followed if they want to trade here. If you want respect, speak to your lawmakers.
  - jamesy0ung 2y ago
    ACL is fantastic, gotten my 2017 MacBook Pro 15" fixed multiple times for free even out of applecare, last time it was fixed, it was 6 years old. Had issues with the keyboard, and the screen. Seems to be a common issue with this model. https://gregsamborski.com/macbook-pro-led-screen-discoloration-spots-15-2017-touch-bar/ https://gregsamborski.com/macbook-pro-led-screen-discolorati...
  - sharpshadow 2y ago
    I thought 4 years is not bad at all but it’s even better because „consumer guarantee rights under the Australian Consumer Law, … don’t have a specific expiry date“ and „apply for a period of time that is considered reasonable having regard to the nature of the products or services“[0]. 0. https://www.accc.gov.au/media-release/broken-but-out-of-warranty-your-consumer-guarantee-rights-may-still-apply https://www.accc.gov.au/media-release/broken-but-out-of-warr...
IanCal 2y ago
Consumer protections in the UK and EU means they have to last a reasonable length of time, and if not you get a proportional refund (or repair, or replace). I've had refunds from devices several years old.
netfortius 2y ago
Amazon is [d]evolving the concept of "owning" what you paid for - slowly, but surely [1] [1] https://goodereader.com/blog/kindle/amazon-removing-download-and-transfer-on-the-kindle-feb-26th https://goodereader.com/blog/kindle/amazon-removing-download...
lostlogin 2y ago
Here in Mew Zealand we have the consumer guarantees act. Stuff needs to last for a duration commensurate with its price. Nice and vague and super good for the consumer. An iPhone can generally get fixed under warranty for 2-3 years. I’ve never tried a Kindle but the premium model should get 2 years without too much fuss.
karparov 2y ago
12 months is a laughable amount of time. Sadly, companies have normalized such short periods of time, so much so that everybody would give me looks when I say that 5 or 10 years would be more appropriate. Especially tech folks, so I'm expecting pushback in a forum like HN. My in-laws have a few kitchen appliances from the 80s. Still working rock-solid. Not the wifi-enabled modern crap with some shitty cloud-based app that you need to replace all the time.
- eloisant 2y ago
  In Europe the minimum is 2 years, but I agree it's still too short.
  - karparov 2y ago
    That's kinda my point. Two years are better than one, but celebrating it as the achievement is really missing the bigger picture (and is a great success of lobbying work)

lwhi 2y ago

It's completely reasonable to expect it to last longer than 12 months, especially considering this is their premium model.

donalhunt 2y ago
In Europe, consumers should be getting longer protection than 1 year. May require a fight / small claims court submission to exercise one's rights.

TheSpiceIsLife 2y ago

Yes, every device should fail immediately upon warranty expiration. You should build a company founded on that principle. Call it GTL Pty Ltd Formerly known as Guaranteed To Last, but they dropped that naming and are now know simple as GTL after a social media smear campaign where people were saying ‘guaranteed to be the last thing you ever buy from that company’.

wizzwizz4 2y ago
Oh, come on, they could totally own that smear campaign. "Guaranteed to be the last [class of device] you ever buy, unless you give it away." Something something heirlooms, put together a simple, 30-second narrative for the advertisement campaign, job done.

simion314 2y ago

Would be normal/natural if we could change the batteries and not throw away devices when the battery fails even more natural when the device is not dirt cheep.

callc 2y ago

Have human wellbeing as the priority in making products. Treat users with respect. Make hardware open, firmware open, repairable. Let’s be honest here, there are user hostile products and pro-user products. Let’s make making user hostile products illegal / unprofitable with laws.

averageRoyalty 2y ago
For the record, my Kindle died after 4 years and Amazon replaced it. That one died after 2 and they replaced it again - all free. Australian Consumer Law is required to be followed if they want to trade here. If you want respect, speak to your lawmakers.
- jamesy0ung 2y ago
  ACL is fantastic, gotten my 2017 MacBook Pro 15" fixed multiple times for free even out of applecare, last time it was fixed, it was 6 years old. Had issues with the keyboard, and the screen. Seems to be a common issue with this model. https://gregsamborski.com/macbook-pro-led-screen-discoloration-spots-15-2017-touch-bar/ https://gregsamborski.com/macbook-pro-led-screen-discolorati...
- sharpshadow 2y ago
  I thought 4 years is not bad at all but it’s even better because „consumer guarantee rights under the Australian Consumer Law, … don’t have a specific expiry date“ and „apply for a period of time that is considered reasonable having regard to the nature of the products or services“[0]. 0. https://www.accc.gov.au/media-release/broken-but-out-of-warranty-your-consumer-guarantee-rights-may-still-apply https://www.accc.gov.au/media-release/broken-but-out-of-warr...

IanCal 2y ago

Consumer protections in the UK and EU means they have to last a reasonable length of time, and if not you get a proportional refund (or repair, or replace). I've had refunds from devices several years old.

netfortius 2y ago

Amazon is [d]evolving the concept of "owning" what you paid for - slowly, but surely [1] [1] https://goodereader.com/blog/kindle/amazon-removing-download-and-transfer-on-the-kindle-feb-26th https://goodereader.com/blog/kindle/amazon-removing-download...

lostlogin 2y ago

Here in Mew Zealand we have the consumer guarantees act. Stuff needs to last for a duration commensurate with its price. Nice and vague and super good for the consumer. An iPhone can generally get fixed under warranty for 2-3 years. I’ve never tried a Kindle but the premium model should get 2 years without too much fuss.

karparov 2y ago

12 months is a laughable amount of time. Sadly, companies have normalized such short periods of time, so much so that everybody would give me looks when I say that 5 or 10 years would be more appropriate. Especially tech folks, so I'm expecting pushback in a forum like HN. My in-laws have a few kitchen appliances from the 80s. Still working rock-solid. Not the wifi-enabled modern crap with some shitty cloud-based app that you need to replace all the time.

eloisant 2y ago
In Europe the minimum is 2 years, but I agree it's still too short.
- karparov 2y ago
  That's kinda my point. Two years are better than one, but celebrating it as the achievement is really missing the bigger picture (and is a great success of lobbying work)