My latest protip when the normal procedure isn’t going anywhere is to send your complaint to a big org’s legal department, whether it’s of legal nature or not.

My latest protip when the normal procedure isn’t going anywhere is to send your complaint to a big org’s legal department, whether it’s of legal nature or not. You can at least be assured the letter reader will be literate. And might even get good support for wherever it ends up because it will be forwarded from the legal department. This was a bank. Basically an extension of patio11’s advice to contact shareholder relations.