People say that and then get upset by terse replies. Even programmers sometimes, albeit less often. A lot of the suggestions on "How to professionally say" are

People say that and then get upset by terse replies. Even programmers sometimes, albeit less often. A lot of the suggestions on "How to professionally say" are not only more polite, but also more helpful than the original knee-jerk reply. "This is not my problem" -> "I recommend directing this issue to <Name> as they have the proper expertise to best assist you"