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If you're looking for an eink device, Avoid Boox devices. I bought an Air 3C and the display was borked 3 months after I bought it. Knowing that their displays

If you're looking for an eink device, Avoid Boox devices. I bought an Air 3C and the display was borked 3 months after I bought it. Knowing that their displays are fragile, I never traveled with it. Only used it at home and left it on a shelf on top of a stack of books (no books on top of it). One day after charging it overnight I turned it on an found the display ruined - internally cracked, it would seem. When I wrote boox to inquire about warranty service they told me it was my fault and it was going to cost me $300+ to get it repaired (plus shipping each way). Boox devices are very fragile and the blame the customer when the display breaks.

goosedragons 2y ago
Vast majority of eInk devices are equally fragile. It's not unique to Boox. They use a glass substrate that's suspectible to cracking. A handful of devices use plastic like the Kobo Forma but they're a rarity. While Boox's response to you was bad, personally I've had no issues with my Boox screens despite traveling with them and having them for years.
kybernetikos 2y ago
My boox note has lasted years, been to the beach and on hikes, visited multiple countries, and commuted with me most work days. No sign of fragility. In that time I've had two kindles and one kobo break.
- UncleOxidant 2y ago
  Is it a color boox? Mine was color. I think those are more fragile.
  - kybernetikos 2y ago
    Colour ones weren't around when I bought it. I had been considering an upgrade but it sounds like maybe I should wait.
solarkraft 2y ago
FWIW, I have had a Nova 2 for years. I dropped it on stone once, a piece of the frame glass chipped out, but the display is fine. I wouldn’t recommend it for other reasons (it’s not really good for notes, which I had hoped to get out of it).
geor9e 2y ago
Put this in the reviews to be aggregated into an X out of 5 score I can logically base decisions on. It seems irrational to let one strange experience (screen cracked for no reason sitting on a shelf) that occured to 1 out of what, 100,000? customers affect my shopping decisions. Most of the boox reviews I've come across love it for years. Sorry yours broke. When a warranty isn't honored, I've always had luck with Visa Signature or Amex doing a full refund within the first 2-3 years under their "extended warranty" benefit.
- UncleOxidant 2y ago
  I definitely ran into others on Reddit who had a similar experience with both screen breakage and terrible customer support response. Hopefully your boox will continue to function as advertised and you won't have to deal with boox customer support.

goosedragons 2y ago

Vast majority of eInk devices are equally fragile. It's not unique to Boox. They use a glass substrate that's suspectible to cracking. A handful of devices use plastic like the Kobo Forma but they're a rarity. While Boox's response to you was bad, personally I've had no issues with my Boox screens despite traveling with them and having them for years.

kybernetikos 2y ago

My boox note has lasted years, been to the beach and on hikes, visited multiple countries, and commuted with me most work days. No sign of fragility. In that time I've had two kindles and one kobo break.

UncleOxidant 2y ago
Is it a color boox? Mine was color. I think those are more fragile.
- kybernetikos 2y ago
  Colour ones weren't around when I bought it. I had been considering an upgrade but it sounds like maybe I should wait.

solarkraft 2y ago

FWIW, I have had a Nova 2 for years. I dropped it on stone once, a piece of the frame glass chipped out, but the display is fine. I wouldn’t recommend it for other reasons (it’s not really good for notes, which I had hoped to get out of it).

geor9e 2y ago

Put this in the reviews to be aggregated into an X out of 5 score I can logically base decisions on. It seems irrational to let one strange experience (screen cracked for no reason sitting on a shelf) that occured to 1 out of what, 100,000? customers affect my shopping decisions. Most of the boox reviews I've come across love it for years. Sorry yours broke. When a warranty isn't honored, I've always had luck with Visa Signature or Amex doing a full refund within the first 2-3 years under their "extended warranty" benefit.

UncleOxidant 2y ago
I definitely ran into others on Reddit who had a similar experience with both screen breakage and terrible customer support response. Hopefully your boox will continue to function as advertised and you won't have to deal with boox customer support.