10 ms·
Video: Nexus 7 touchscreen defect
- eevilspock 14y agoSeriously? From a single data point you deçide to cry wolf? I say this as an iPad user.
- ericmoritz 14y agoI'm not an iPad user and I really love my N7 but I notice this lag occur a few times yesterday. I suspected that it was due to high CPU load but didn't have the time to investigate it. It actually occurred while I was showing off the N7 on the DC Metro to an interested rider. I feared that this out-of-love iOS user may have been deterred by the momentary lag even though the tablet is otherwise awesome. I hope that this gets fixed in 4.1.2; Project Butter has made Android significantly smoother and I think this is just a rogue element in Google's aforementioned "War on laginess".
- simonh 14y agoSeriously? Given video proof, and without bothering to check for multiple supporting testimony from other affected users, you make cheap irrelevant accusations?
- eevilspock 14y agoSir, did you read the article? The author makes no mention of even anecdotal evidence of problems beyond his single Nexus 7. You don't write an article about a single defect instance. A post in a forum maybe, and after there is evidence of the problem being widespread you write an article. Perhaps I should write an article about the rotten apple I bought yesterday and title it "Whole Foods Apples Rotten". The evidence that appears herein is after the fact, and even so is hearsay and subject to selection bias. It's funny how well your comment applies to the article author, yet you attack me.
- aero142 14y agoI get the feeling that you only read the article and didn't watch the video because in about the third sentence he says "There have, however, been some sporadic reports of problems with the touch screen, and it turns out, the unit that I have received does seem to be affected. So, I thought I would show you what some of these problems look like." He is obviously seeing other reports of problems and is presenting his own as a representative instance.
- Legion 14y agoAs a former Android user, I say that a history of responsiveness issues on Android devices makes me particularly sensitive to issues like this popping up on the latest hot new Android device. Responsiveness is a big feature that pushed me onto iOS devices. Kind of ironic, given that it's the other way around on the desktop for me: my Linux machines are nice and responsive even on modest hardware, while my former MacBook Pro beach-balled and beach-balled. It took going entirely solid-state storage on the MacBook Air for OS X to stop driving me insane with responsiveness issues.
- brittohalloran 14y agoI've also had issues with a slightly unresponsive touchscreen on my Nexus 7. Touches that (based on smartphone experience) SHOULD have registered, don't. Separately, and more seriously, this morning I flipped the screen on (after using it for a while with no issues), and the screen was completely washed out to the point where you almost can't see what's on the screen [1]. I obviously tried adjusting brightness right away, powering off and on, etc. Nothing. This seems fairly widespread [2] (lots of reports on forums etc., then again a lot of people bought it and only people with issues complain). I will be trying to tighten up the screws inside, and making sure any connectors are seated properly, but sending it back for a replacement if it that doesn't work. [1] like this: http://www.nexustablets.net/forum/nexus-tablet-site-news/650-nexus-7-screen-washout-ghosting-potential-widespread-issue.html http://www.nexustablets.net/forum/nexus-tablet-site-news/650... [2] more reports here: http://forum.xda-developers.com/showthread.php?t=1749849 http://forum.xda-developers.com/showthread.php?t=1749849
- silasb 14y agoI have noticed the problem with the edge of the screen not being responsive since I've had my pre-order one since 17th. My own gripe is the ghosting/flikering that was demonstrated earlier this week or last last week. When I turn the screen on and start reading Currents, as soon as I scroll to a new page I will see the screen flicker a little bit. This is after the screen gets refreshed with new content. Umm reading through what I wrote makes me thing it is the auto-brightness changing.
- jan_g 14y agoIf turning the screen off and back on rectifies the problem, then hopefully this could be resolved with a patch.
- growt 14y agoThe nexus one (or at least some) had a similar issue. After a while the touchscreen became almost unusable. Turning the screen off and on again fixed the issue, but it was annoying. Seemed like a hardware defect, because it never got fixed by software. I hope this is not the same problem.
- boh 14y agoI had the same problem with the Nexus S
- sahaj 14y agoA similar thing happens to a Motorola Xoom that own. Turning the screen on and off always fixes the issue. It's usually rare, once every month or so, so it's not that annoying, but when it happens, I end up swiping multiple times and then realize, oh I've run into that problem. I can live with it, but would be nice if it was fixed.
- jsight 14y agoThe Nexus One used to have touchscreen problems as well: http://code.google.com/p/android/issues/detail?id=6296 http://code.google.com/p/android/issues/detail?id=6296 Hopefully Google/ASUS will respond well with fixes. It really does sound like a heat-related issue affecting the digitizer.
- lewispb 14y agoI don't think this is heat related as switching the screen off and on again clears the issue. Looks like a software defect which will hopefully be rectified with a hastily developed update.
- jonknee 14y agoA software defect the affects the same portion of screen regardless of orientation and that is temporarily fixed when physically turning the screen off? I'm not convinced.
- anothermachine 14y agoCould be software in the driver layer that doesn't care about logical orientation, and data structures that are reset when the screen is reset.
- mistercow 14y ago>I don't think this is heat related as switching the screen off and on again clears the issue. I'm talking based on a very rough understanding of how capacitive multi-touch works, but it seems plausible that on restart, the screen calibrates itself for the current environment, "zeroing" itself according to the capacitance it is currently seeing, and that that zero value is no longer accurate once the temperature changes significantly.
- joezydeco 14y agoAs someone that works on projected cap screens, I can say that you're pretty much on the mark. You normally take a "baseline" or background read of the sensor's capacitance and then use the signal level above that baseline to determine the presence of a finger. Now if you don't keep dynamically adjusting that baseline to the environment, and there are many different approaches on how to do this, you could start seeing false touches or no touch at all. That being said, every modern manufacturer has algorithms like this in place. So another place to look is construction. When you see problems on the edge, is the flexing of the screen causing your glass to delaminate from the sensor line? Perhaps power cycling fixes it (for now, because of dynamic baseline recalibration), but eventually the circuit could completely fail from a mechanical point of view. I'm curious to see if the problem grows and if it eventually results in failed units that software can't recover. {edit} Looking at the teardown, Nexus7 is using an Elan controller. Out of all the teardowns I've seen this is the first I've seen from them in a major product as opposed to TI, Broadcom, Atmel, or Cypress. This might get interesting.
- dkhenry 14y agoI know I can't post on geek.net, but since apparently one data point is enough to ruffle feathers, my iPad had a non working rocker switch on the side ( the one that you can use to lock the screen or mute the tablet ). I had to send it back to get replaced. At the time I told everyone they should be concerned, clearly one failure indicates a real problem with the device.
- momma-joe 14y agoi experienced this when I was registering, keyboard input would not register until after 5-10 presses, then buffer filled up and spit it all out with multiple key presses in the input box.
- jasonkolb 14y agoI have this same issue. I think it's related to CPU and runaway processes in the background. After installing a CPU monitor I can pretty easily see the correlation between CPU usage and degradation in the touch recognition. I'm not familiar with Android's architecture, but it seems like they need better safeguards against runaway processes.
- pohl 14y agoInteresting. Can you come up with a hypothesis that would explain why only a specific portion of the screen would be effected? Edit: anothermachine has a workable story for how it could be a software problem elsewhere on this page
- mibbitier 14y agoFrom the video I thought it was going to be more of a hardware issue - eg the hot chips are on that side of the device, and the heat interferes with the touchscreen.
- pohl 14y agoI wouldn't expect, though, that turning the screen off & back on would significantly lower the heat within. Leaving it off for a minute might, but the quick cycle he demonstrated in the video wouldn't.
- huggyface 14y agoI'm not sure I buy the heat hypothesis either. I encountered this issue very quickly when running a Tegra game: Tegra games aren't particularly demanding, but rather they exploit additional shader features. Other games and activities that heated up the unit substantially, however, did not cause these touchscreen issues.
- mibbitier 14y agoYeah that's when I changed my mind to "I don't know if it's a hardware or software issue now"...
- falcolas 14y agoHmm. No such issue with mine. Might be a literal manufacturing defect. I wonder if OP bothered to try and reproduce this with other models, or if they decided to make a mountain out of a molehill.
- huggyface 14y agoHave you used Tegra-specific software? I grabbed SHADOWGUN THD (a Tegra-optimized game) this morning and experienced exactly what the submitter experience: The game is very quickly completely unplayable because you have to control movement on both sides of the screen, which you quickly discover isn't possible. I am a huge Android booster, but I have to confess to being quite disappointed at this point. The screen has the left side defect where it raises from the frame. There are bizarre lag glitches and pauses (start a Netflix movie and for the first minute or so of play there are multi-second long video pauses). I have a feeling this is going to turn into a giant PR disaster for Google/Asus.
- falcolas 14y agoYes. I wasn't willing to pay for Shadowgun just to test this, but I played Fruit Ninja THD for a good 10 minutes with no problems. I also watched a full Netflix show with no appreciable lag.
- losethos 14y agohomo's got bigger worries, I would think. God says... 2595 27:31 And he also had made savoury meat, and brought it unto his father, and said unto his father, Let my father arise, and eat of his son's venison, that thy soul may bless me. 27:32 And Isaac his father said unto him, Who art thou? And he said, I am thy son, thy firstborn Esau. 27:33 And Isaac trembled very exceedingly, and said, Who? where is he that hath taken venison, and brought it me, and I have eaten of all before thou camest, and have blessed him? yea, and he shall be blessed. 27:34 And when Esau heard the words of his father, he cried with a great and exceeding bitter cry, and said unto his father, Bless me, even me also, O my father. 27:35 And he said, Thy brother came with subtilty, and hath taken away thy blessing. ---- The guy is Jewish, huh. God says... 88950 cleansed, that call not thou common. 11:10 And this was done three times: and all were drawn up again into heaven. 11:11 And, behold, immediately there were three men already come unto the house where I was, sent from Caesarea unto me. 11:12 And the Spirit bade me go with them, nothing doubting. Moreover these six brethren accompanied me, and we entered into the man's house: 11:13 And he shewed us how he had seen an angel in his house, which stood and said unto him, Send men to Joppa, and call for Simon, whose surname is Peter; 11:14 Who shall tell thee words, whereby thou and all thy house shall be saved. 11:15 And as I began to speak, the Holy Ghost fell on them, as on us at the beginning.
- de_dave 14y agoThere's yet another similar issue with the Galaxy Nexus: http://code.google.com/p/android/issues/detail?can=2&start=0&num=100&q=&colspec=ID%20Type%20Status%20Owner%20Summary%20Stars&groupby=&sort=&id=23044 http://code.google.com/p/android/issues/detail?can=2&sta... (video included!)
- AshleysBrain 14y agoAny ideas if this is a software or hardware defect? If the former then a patch may be on the way.
- idspispopd 14y agoIn most cases software or firmware patching is sufficient, even in the case of some heat issues. If it can not be fixed via patch or only affecting a small batch of users, then returns are a better approach to distributing firmware. If it's widespread then google didn't do enough intervention testing(QA processes). Which wouldn't be unusual since even mattel are guilty of letting intervention testing slide. (It slows production and pushes up costs.)
- lnanek2 14y agoHad the same sort of problem with my Nexus One. Different OEM too. Pretty strange. Maybe the open source version of Android doesn't have anyway to keep the touch sensor calibrated beyond turning off and back on. I can recall ThinkPad's where the trackpoint would get stuck going a certain direction after some use as well. So continuously calibrating input devices is certainly something that can be required.
- idspispopd 14y agoIf it's an overflow/waterfall type issue(for lack of a better descriptive term) then turning the screen off and on will fix it temporarily until the trigger (such as heat) sets it off again. It's less likely a calibration issue because the rest of the screen is performing accurately, and the behaviour is inconsistent.
- huetsch 14y agoI've been skeptical of Google-branded hardware ever since my Nexus One stopped working due to a non-functioning power button. I find myself associating "beta" with their stuff - that's fine for software but not so much for physical goods.
- thechut 14y agoI think this is most likely a software problem. There were similar problems with multitouch in the bottom right corner of the Galaxy Nexus which was fixed in the first OTA update, just a few weeks later.
- idspispopd 14y agoIf it's heat from the hardware, that can still be fixed with either more optimised drivers, or outright capping performance.
- mckoss 14y agoI've noted very bad screen flicker on the Nexus 7 when browsing the web (large white background). This is a Google IO unit.
- donniezazen 14y agoI have no problem what so ever with my Nexus. It's the most freaking awesome tablet I have had. Author and other people might have got a bad piece.
- mgcross 14y agoFWIW, I just played Shadowgun for 20 minutes on my n7 and I'm not having any touchscreen issues.
- trimbo 14y agoSo... I just let mine bake for 30 minutes on the same game he did. The device was hot by the end of it. No problems with touch/multitouch recognition afterwards.
- guelo 14y agoI just tried his same test on my 7 with the same game and the same multitouch tester app and I was unable to replicate the bug. Must be a manufacturing issue that affects only some devices.