6 ms·

Out of interest, who's managing your mail, accounts, purchasing and computer setup now?

• cadamsau 2y ago
  What I’ve observed is it becomes part of the job of the office admin person. So not zero headcount maybe 0.1 or 0.2 but that’s pretty good if the SaaS bill is another 0.2 headcount.
• deleted 2y ago
  [deleted]
• scarface_74 2y ago
  You pay $25 a seat to either Google (GSuite) or Microsoft. There is nothing to manage but signing into the account. As far as computer purchasing, my latest employer had my computer shipped directly from Apple. Once I got it, I installed the mandated MDM software.
  • zie 2y ago
    You clearly have never dealt with their support system(s). You still need a geek or geek adjacent person. Their stuff breaks all the time in weird and wonderful ways and someone local has to figure that out and send trouble tickets in to the vendor(s). With Google, you pretty much can't get support, even if you are a paying customer, so you absolutely have to have your own human, if only to tell you: You can't use Google that way... With MS you can get support, but you pay extra for it, and it's hit and miss as to how useful it is. With Apple, you get support. It's generally pretty good, but can occasionally fail.
    • scarface_74 2y ago
      What do you think can “break” with logging in to your Google account and using GSuite? It’s basically the same thing as the consumer version. It’s the same with O365.
      • frizlab 2y ago
        There are many ways in which a cloud suite can fail. I was the guy zie is talking about for many years though it was not my main job.
        • aembleton 2y ago
          Can you name any of these ways in which a cloud suite can fail?
          • pas 2y ago
            payment doesn't go through, for example. because the CEO/founder's card has a limit. we had this ~10 years ago where I was also the aforementioned IT guy for on-offboarding, doing whatever needs to be done for marketing, to set one more TXT record, to add one more email alias, to host one more PDF file, and so on. because this is typical when you are at the size that you have a lot of SaaS subscriptions and you need to manage them, but still way too small to have institutional muscle memory (with semi-dedicated long-hauler folks, proper enterprise accounts with good separation of concerns/controls).
            • scarface_74 2y ago
              That’s not a technical problem or one unique to SaaS. Someone has to be responsible for onboarding and off boarding and making sure suppliers and vendors are paid. A lot of the HR stuff ironically can also be handled by a PEO for small businesses. https://www.rippling.com/aso https://www.rippling.com/aso While your employer as far as hiring, firing, internal management is your actual company. As far as health benefits and payroll taxes you are “co employed” by the PEO
          • baobun 2y ago
            Misconfiguration and skill issues (aka poor docs). IME not a big difference vs 99% of the failures of business IT systems in general...
      • halfcat 2y ago
• ajb 2y ago
  Well, at my previous company it was split between a few Devs. Annoying, but didn't take anything like a whole full-timer.
  • dijit 2y ago
    This is why it should be the c-suite making the final call, it might not seem like a lot of work but an hour of your time is in the region of $100-$150, but a full time IT person can be hired for €60/hr. At some point your 0.2 becomes 0.3 and eventually crosses a threshold where it just makes sense to dedicate a resource for cost reasons.