The flip side from this assumption about their technology is that if some service is not working, people are very quick to blame the impacted (paying) user. “Yo

The flip side from this assumption about their technology is that if some service is not working, people are very quick to blame the impacted (paying) user. “You are running into rate limits”, “Google is applying anti-abuse controls to your account”, and so on. But at least for some services, I strongly suspect we are actually experiencing random system failures. In my experience, it's rare to get acknowledgement of this from Google. Tickets may not even make it to them because of this pervasive “Google technology is perfect” assumption. The end result feels a bit like gaslighting (doubting our sanity because we can't spot the pattern that is supposed to be obvious): we are encouraged to attribute meaning to more or less random reactions from a complex system.