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What can a human do that the automated processes for account recovery/etc. can't? I talked to a human Apple support person once and we had quite a long chat bu
by foxglacier 2y ago
What can a human do that the automated processes for account recovery/etc. can't?
I talked to a human Apple support person once and we had quite a long chat but ultimately his conclusion was basically "I can't know anything you don't already know and there's no way to resolve the problem."
- 1123581321 2y agoDid you escalate to more senior support? They have the ability to pull in engineers when something’s weirdly broken.
- foxglacier 2y agoIt wasn't really a bug. Long before I had any Apple devices, some stranger used my email address as their recovery address. I clicked "OK" for fun. Then I got an iPhone and realized my main email address was blacklisted because it "belonged" to somebody else.
- 1123581321 2y agoAh, I’ve heard of that blacklisting, and that it’s impossible to get reversed once it happens and that they refuse to discuss it. That stinks.