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Be careful with Hetzner, they null routed my game server on launch day due to false positives from their abuse system, and then took 3 days for their support te

Be careful with Hetzner, they null routed my game server on launch day due to false positives from their abuse system, and then took 3 days for their support team to re-enable traffic. By that point I had already moved to a different provider of course.

teitoklien 2y ago
where did you move, asking to keep a list of options for my game servers, i’m using ovh game servers atm
- hipadev23 2y ago
  I went back to AWS. Expensive but reliable and support I can get ahold of. I’d still like to explore OVH someday though.
  - teitoklien 2y ago
    Nothing beats aws tbh, the level of extra detail aws adds, like emailing and alerting a gazillion times before making any changes to underlying hardware, even if non disruptive. Robust <24 hour support from detailed, experienced and technical support staff, a very visible customer obsession laced experience all-around. Ovh has issues with randomly taking down vps/baremetal instances at random with their support staff having no clue/late non-real time data on their instance state, they lost a ton of customer data in their huge datacenter fire 2 yrs ago, didnt even replicate the backups across multiple datacentres like they were supposed to, got sued a ton too. I use OVH because the cost reduction supremely adds up for my workloads (remote video editing/ custom rendering farm at scale with a lot more cheaper OVH s3 suitable for my temporary but too many asset workload with high egress requirements) but otherwise I miss AWS and get now, just how much superior their support and attention to detail is.
    - p_l 2y ago
      I wonder how out of norm my AWS experience is based on the comments here... Said experience being that the very highly paid support team ghosted us when we asked questions guided by their docs (AWS Workspace stuff), probably after finding that there are no answers and that we went with service based on promise of feature that apparently didn't exist
ronsor 2y ago
Reading comments from the past few days makes it seem like dealing with Hetzner is a pain (and as far as I can tell, they aren't really that cheaper than the competitors).
- jjeaff 2y ago
  What competitors are similar to Hetzner in pricing? Last I checked, they seemed quite a bit cheaper than most.
  - Frotag 2y ago
    Forum for cheap hosts: https://lowendtalk.com/ https://lowendtalk.com/ Wouldn't reccomend any of these outside of personal use though.
  - riku_iki 2y ago
    OVH is larger provider, servers usually not significantly more expensive than hetzner.
- gurchik 2y ago
  > (and as far as I can tell, they aren't really that cheaper than the competitors) Can you say more? Their Cloud instances, for example, are less than half the cost of OVH's, and less than a fifth of the cost of a comparable AWS EC2 instance.
  - lurking_swe 2y ago
    even free servers are of no use if it’s not usable during a product launch. :) You get what you pay for i guess. But i do agree, it is much cheaper.
    - vachina 2y ago
      To be fair what use is a server if you can’t afford to keep it running. This is especially true for very bootstrapped startups.
danpalmer 2y ago
Digital Ocean did this to my previous company. They said we’d been the target of a DOS attack (no evidence we could see). They re-enabled the traffic, then did it again the next day, and then again. When we asked them to stop doing that they said we should use Cloudflare to prevent DOS attacks… all the box did was store backups that we transferred over SSH. Nothing that could go behind Cloudflare, no web server running, literally only one port open.

teitoklien 2y ago

where did you move, asking to keep a list of options for my game servers, i’m using ovh game servers atm

hipadev23 2y ago
I went back to AWS. Expensive but reliable and support I can get ahold of. I’d still like to explore OVH someday though.
- teitoklien 2y ago
  Nothing beats aws tbh, the level of extra detail aws adds, like emailing and alerting a gazillion times before making any changes to underlying hardware, even if non disruptive. Robust <24 hour support from detailed, experienced and technical support staff, a very visible customer obsession laced experience all-around. Ovh has issues with randomly taking down vps/baremetal instances at random with their support staff having no clue/late non-real time data on their instance state, they lost a ton of customer data in their huge datacenter fire 2 yrs ago, didnt even replicate the backups across multiple datacentres like they were supposed to, got sued a ton too. I use OVH because the cost reduction supremely adds up for my workloads (remote video editing/ custom rendering farm at scale with a lot more cheaper OVH s3 suitable for my temporary but too many asset workload with high egress requirements) but otherwise I miss AWS and get now, just how much superior their support and attention to detail is.
  - p_l 2y ago
    I wonder how out of norm my AWS experience is based on the comments here... Said experience being that the very highly paid support team ghosted us when we asked questions guided by their docs (AWS Workspace stuff), probably after finding that there are no answers and that we went with service based on promise of feature that apparently didn't exist

ronsor 2y ago

Reading comments from the past few days makes it seem like dealing with Hetzner is a pain (and as far as I can tell, they aren't really that cheaper than the competitors).

jjeaff 2y ago
What competitors are similar to Hetzner in pricing? Last I checked, they seemed quite a bit cheaper than most.
- Frotag 2y ago
  Forum for cheap hosts: https://lowendtalk.com/ https://lowendtalk.com/ Wouldn't reccomend any of these outside of personal use though.
- riku_iki 2y ago
  OVH is larger provider, servers usually not significantly more expensive than hetzner.
gurchik 2y ago
> (and as far as I can tell, they aren't really that cheaper than the competitors) Can you say more? Their Cloud instances, for example, are less than half the cost of OVH's, and less than a fifth of the cost of a comparable AWS EC2 instance.
- lurking_swe 2y ago
  even free servers are of no use if it’s not usable during a product launch. :) You get what you pay for i guess. But i do agree, it is much cheaper.
  - vachina 2y ago
    To be fair what use is a server if you can’t afford to keep it running. This is especially true for very bootstrapped startups.

danpalmer 2y ago

Digital Ocean did this to my previous company. They said we’d been the target of a DOS attack (no evidence we could see). They re-enabled the traffic, then did it again the next day, and then again. When we asked them to stop doing that they said we should use Cloudflare to prevent DOS attacks… all the box did was store backups that we transferred over SSH. Nothing that could go behind Cloudflare, no web server running, literally only one port open.