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I was looking into this recently as my M1 Max screen suddenly died out of the blue within warranty and Apple are complete crooks wrt honouring warranties. The

I was looking into this recently as my M1 Max screen suddenly died out of the blue within warranty and Apple are complete crooks wrt honouring warranties. The AMD mobile chips are right there with M3 for battery life and have excellent performance only I couldn't find a complete system which shipped with the same size battery as the MBP16. They're either half or 66% of the capacity.

matwood 2y ago
> and Apple are complete crooks wrt honouring warranties Huh? I've used AC for both MBP and iPhones a number of times over the years, and never had an issue. They are known for some of the highest customer ratings in the industry.
- radicalbyte 2y ago
  They claimed that it wasn't covered because the machine was brought in Germany. I live in The Netherlands and brought it here. Also I contacted Apple Support to checked my serial number and then gave me the address to take it to. Which I did. They charged me $100 to get my machine back without repair. Also bear in mind that the EU is a single market, warranties etc are, by law, required to be honoured over the ENTIRE single market. Not just one country. Especially when the closest Apple Store to me is IN GERMANY. I have since returned it to Amazon who will refund it (they're taking their sweet time though, I need to call them next week as they should have transferred already).
  - bartekrutkowski 2y ago
    So you haven't purchased it from Apple but instead you've purchased it from Amazon. This may change things. In Europe you have two ways of dealing with it, either by manufacturer warranty (completely good will and on terms set by the manufacturer) or by consumer rights (warranted you by law, overruling any warranty restrictions). Sellers often will try to steer you to use warranty as it removes their responsibility, Amazon is certainly shady here. Apple will often straight on give you a full refund or a new device (often newer model), that happened to me with quite few iPhones and MacBooks. Know your rights.
    - radicalbyte 2y ago
      Amazon helped instantly however my mistake was talking to Apple. They didn't even ask if I'd spoken to the retailer. I was, at the time, focused on just getting it fixed as I needed to get the data off of it (the entire Apple + external monitors thing is also a shit-show, terrible UX, terrible design and terrible documentation). I'll keep buying from Amazon as their support is great and prices competitive. I don't trust Apple buying from them directly.
  - dkarbayev 2y ago
    I had a Macbook Pro 2018 that a friend of mine bought for me in Moscow because it was much cheaper there (due to grey import, I think). I didn't have Apple Care or anything. When its touchbar stopped working in 2020, I brought it to Apple Store in Amsterdam and complained about it and also about faulty butterfly keys (one keycap fell off, "t" and "e" key were registering double presses each time). So the guys at Apple Store simply took it and replaced the whole top case so I've got a new keyboard, new touchbar, and - the best part - a new battery.
- trimbo 2y ago
  10 years ago, the Genius Bar would fix my problem to my satisfaction in almost no time -- whether or not I had Apple Care. They'd send it off for repair immediately or fix it in less than an hour. 2 out of 3 iPhone 6 that had an issue, they just handed me a new device. Today, Apple wastes my time. Instead of the old experience of common sense, today the repair people apparently must do whatever the diagnostic app on the iPad says. My most recent experience was spending 1.5 hours to convince the guy to give me a replacement Airpods case. Time before that was a screen repair where they broke a working FaceID ... but then told me the diagnostics app told them it didn't work, so they wouldn't fix it. I'm due for another year of AppleCare on my MBP M1, and I'm leaning towards not re-upping it. Even though it'd be 1/20th of the cost of a new one, I don't want to waste time arguing with them anymore.
- seec 2y ago
  That was before the Tim Cook bean counter takeover. Apple used to be generous with accessories and stuff before too. Now they even remove stickers to save a few cents per device. Apple still makes good hardware but the scrooge attitude is disgusting for such premium products.
lancesells 2y ago
I would go multiple routes with Apple if you're able. They tend to be pretty good with in warranty and even out of warranty.

matwood 2y ago

> and Apple are complete crooks wrt honouring warranties Huh? I've used AC for both MBP and iPhones a number of times over the years, and never had an issue. They are known for some of the highest customer ratings in the industry.

radicalbyte 2y ago
They claimed that it wasn't covered because the machine was brought in Germany. I live in The Netherlands and brought it here. Also I contacted Apple Support to checked my serial number and then gave me the address to take it to. Which I did. They charged me $100 to get my machine back without repair. Also bear in mind that the EU is a single market, warranties etc are, by law, required to be honoured over the ENTIRE single market. Not just one country. Especially when the closest Apple Store to me is IN GERMANY. I have since returned it to Amazon who will refund it (they're taking their sweet time though, I need to call them next week as they should have transferred already).
- bartekrutkowski 2y ago
  So you haven't purchased it from Apple but instead you've purchased it from Amazon. This may change things. In Europe you have two ways of dealing with it, either by manufacturer warranty (completely good will and on terms set by the manufacturer) or by consumer rights (warranted you by law, overruling any warranty restrictions). Sellers often will try to steer you to use warranty as it removes their responsibility, Amazon is certainly shady here. Apple will often straight on give you a full refund or a new device (often newer model), that happened to me with quite few iPhones and MacBooks. Know your rights.
  - radicalbyte 2y ago
    Amazon helped instantly however my mistake was talking to Apple. They didn't even ask if I'd spoken to the retailer. I was, at the time, focused on just getting it fixed as I needed to get the data off of it (the entire Apple + external monitors thing is also a shit-show, terrible UX, terrible design and terrible documentation). I'll keep buying from Amazon as their support is great and prices competitive. I don't trust Apple buying from them directly.
- dkarbayev 2y ago
  I had a Macbook Pro 2018 that a friend of mine bought for me in Moscow because it was much cheaper there (due to grey import, I think). I didn't have Apple Care or anything. When its touchbar stopped working in 2020, I brought it to Apple Store in Amsterdam and complained about it and also about faulty butterfly keys (one keycap fell off, "t" and "e" key were registering double presses each time). So the guys at Apple Store simply took it and replaced the whole top case so I've got a new keyboard, new touchbar, and - the best part - a new battery.
trimbo 2y ago
10 years ago, the Genius Bar would fix my problem to my satisfaction in almost no time -- whether or not I had Apple Care. They'd send it off for repair immediately or fix it in less than an hour. 2 out of 3 iPhone 6 that had an issue, they just handed me a new device. Today, Apple wastes my time. Instead of the old experience of common sense, today the repair people apparently must do whatever the diagnostic app on the iPad says. My most recent experience was spending 1.5 hours to convince the guy to give me a replacement Airpods case. Time before that was a screen repair where they broke a working FaceID ... but then told me the diagnostics app told them it didn't work, so they wouldn't fix it. I'm due for another year of AppleCare on my MBP M1, and I'm leaning towards not re-upping it. Even though it'd be 1/20th of the cost of a new one, I don't want to waste time arguing with them anymore.
seec 2y ago
That was before the Tim Cook bean counter takeover. Apple used to be generous with accessories and stuff before too. Now they even remove stickers to save a few cents per device. Apple still makes good hardware but the scrooge attitude is disgusting for such premium products.

lancesells 2y ago

I would go multiple routes with Apple if you're able. They tend to be pretty good with in warranty and even out of warranty.