3 ms·

What kind of KPIs aren't either disconnected from what people actually do or validation of Goodhart's law?

• stoperaticless 2y ago
  Many of them. Its easy to fake one metric, it harder to consistenly paly around 100 of them. (But then it’s no longer KPIs probably, as one looking at the data needs to recognise that details and nuance are important)
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• marcosdumay 2y ago
  The ones not used to judge people. You can look at revenue and decide "hey, we have a problem here" and go research what's causing the problem. That's a perfectly valid used for a KPI. You can do some change by something like the Toyota process, saying "we will improve X", make the change, and track X out to see if you must revert or keep it. That is another perfectly valid use for a KPI. What you can't do is use them to judge people.
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