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Verizon has a different strategy for this type of thing but is still in the 'enshitified mba-run companies' category. Charge like $400 for a 5g internet device
by photonthug 2y ago
Verizon has a different strategy for this type of thing but is still in the 'enshitified mba-run companies' category. Charge like $400 for a 5g internet device that's worth like $12 and built on OSS anyway (+ probably charge it again if the device isn't returned). Device only has only a power-button and is designed to be preconfigured, but isn't, so that they can make the customer call and navigate 6+ hours of tech support. This is so frustrating that it might easily take a month to do it if you want to keep your sanity.. which means they can bill an extra month providing no service at all, and if you were counting on a trial period it's probably over. The trial cancelation might be easy, but really, that matters most when there's actually significant competition among providers.
In the end it's service that's easily twice as expensive and half as good as what most of the civilized world enjoys.
There's what, like 10k hours in a year, half a million hours in a lifetime? So rather than "make it easy to cancel" laws what we really need is some general recognition of the fact that deliberately stealing 1 hour of time from half a million people is roughly equivalent to murdering 1 person. Everyone knows that class actions for a $2 dollar check are a joke. If your business is practically essential so that you're basically guaranteed customers, and your business practices deliberately add friction that cost people time+money, then you're guilty of violence as well as theft.
- sitkack 2y ago> general recognition of the fact that deliberately stealing 1 hour of time from half a million people is roughly equivalent to murdering 1 person. Agreed!
- xp84 2y agoBiggest problem with the corporate personhood stuff is how a corporation can’t be convicted of crimes and put in prison. Which encourages behavior that has that type of effect. Even if it were considered like a murder there’s no one to prosecute. Companies would behave differently if flagrant abuse of customers might subject the CEO or the board to prison.