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Welcome to dystopia. Your lifeline ends due to some automatic flagging and you are banging your head against semi-automated processes and autogenerated "we are

Welcome to dystopia. Your lifeline ends due to some automatic flagging and you are banging your head against semi-automated processes and autogenerated "we are looking into it" replies and the only way forward is a public outcry via blog/HN. I hate this timeline very much. Good luck with your appeal process!

HideousKojima 2y ago
Part of me hopes a breakup of Google will fix this nonsense, another part of me worries it will only make things worse.
- adamc 2y ago
  If it makes it worse, the break-up will help the pieces die and be replaced. Or at least make it more likely, absent the huge monopoly advantage.
mrkramer 2y ago
Even Zuckerberg complains that every time they patch some of the Meta's apps on the App Store they need to wait days or weeks in order to get approved. If Facebook and Instagram are not important to Apple and most probably Google too then we can't be surprised that indie devs get cold feet.
- mmmlinux 2y ago
  I mean, that's good right? They aren't getting special treatment over anyone else.
  - HideousKojima 2y ago
    A company not giving priority to some of their biggest customers/revenue generators/whatever is a sign that there's deeper rot within that company. See the recent fiasco with Mozilla mishandling the uBlock Origin/Lite dev for another example of this.
    - hackable_sand 2y ago
      The size of a paycheck has zero dictation of priority What dumbbells are out here optimizing for that?
      - HideousKojima 2y ago
        Are you serious? Suppose you're running a company, and you have two clients. One brings you $20,000 in profit a year, the other brings in $600,000 a year. Both of them have some sort of issue they need to resolve and report it to you at almost the exact same time. Let's say the smaller company reports it slightly earlier. But you only have enough manpower to solve the issues one at a time. Whose do you solve first? The incredibly obvious answer to 99% of people is to solve it for the company that brings you 30 times more profit than the other. Any other answer is a sign of severe dysfunction and or insanity in the company.
      - arp242 2y ago
        Every serious business will prioritize a customer that brings in a lot of money over a customer than brings in very little money. You should do right by both, yes, because it's the right thing to do, and small customers turn in to big customers so it also makes business sense. But you don't just leave a big customer hanging for days or weeks, because they might get annoyed with you and go to $competitor which will seriously impact you. No serious business treats their big customers that, and it's a sign of dysfunction if they do.
htek 2y ago
Yeah, gotta love the modern conveniences of fobbing your customers off to automated hell. Reminds me of my experience buying something on eBay without creating an account, having a problem with the item and no way to contact the company other than creating an eBay account and reaching out to the seller. Well, that went well as I was instantly blocked, terminated and told to never return. All I did was contact the seller with my order number, as presented by eBay, through eBay. The customer service drone was very unhelpful. Hope the OP has better luck with Google.
amelius 2y ago
> Welcome to dystopia The end-game of capitalism is where companies start to recursively regulate their own markets. Perhaps government regulation wasn't so bad after all?
adamc 2y ago
Makes me think of ecology, and creatures (e.g., mites) that have high risk/high reward strategies. Sometimes you find a bubble of food and have lots of offspring! But mostly you die. I can't remember where I read about this -- DHH, maybe -- but it's also the difference between going for a sustainable business or venture capital. VCs don't care if most of their investments die horribly as long as a few make them rich. But the people who work for those businesses might care. Sometimes it's better for your own mental health to avoid these "opportunities".

HideousKojima 2y ago

Part of me hopes a breakup of Google will fix this nonsense, another part of me worries it will only make things worse.

adamc 2y ago
If it makes it worse, the break-up will help the pieces die and be replaced. Or at least make it more likely, absent the huge monopoly advantage.

mrkramer 2y ago

Even Zuckerberg complains that every time they patch some of the Meta's apps on the App Store they need to wait days or weeks in order to get approved. If Facebook and Instagram are not important to Apple and most probably Google too then we can't be surprised that indie devs get cold feet.

mmmlinux 2y ago
I mean, that's good right? They aren't getting special treatment over anyone else.
- HideousKojima 2y ago
  A company not giving priority to some of their biggest customers/revenue generators/whatever is a sign that there's deeper rot within that company. See the recent fiasco with Mozilla mishandling the uBlock Origin/Lite dev for another example of this.
  - hackable_sand 2y ago
    The size of a paycheck has zero dictation of priority What dumbbells are out here optimizing for that?
    - HideousKojima 2y ago
      Are you serious? Suppose you're running a company, and you have two clients. One brings you $20,000 in profit a year, the other brings in $600,000 a year. Both of them have some sort of issue they need to resolve and report it to you at almost the exact same time. Let's say the smaller company reports it slightly earlier. But you only have enough manpower to solve the issues one at a time. Whose do you solve first? The incredibly obvious answer to 99% of people is to solve it for the company that brings you 30 times more profit than the other. Any other answer is a sign of severe dysfunction and or insanity in the company.
    - arp242 2y ago
      Every serious business will prioritize a customer that brings in a lot of money over a customer than brings in very little money. You should do right by both, yes, because it's the right thing to do, and small customers turn in to big customers so it also makes business sense. But you don't just leave a big customer hanging for days or weeks, because they might get annoyed with you and go to $competitor which will seriously impact you. No serious business treats their big customers that, and it's a sign of dysfunction if they do.

htek 2y ago

Yeah, gotta love the modern conveniences of fobbing your customers off to automated hell. Reminds me of my experience buying something on eBay without creating an account, having a problem with the item and no way to contact the company other than creating an eBay account and reaching out to the seller. Well, that went well as I was instantly blocked, terminated and told to never return. All I did was contact the seller with my order number, as presented by eBay, through eBay. The customer service drone was very unhelpful. Hope the OP has better luck with Google.

amelius 2y ago

> Welcome to dystopia The end-game of capitalism is where companies start to recursively regulate their own markets. Perhaps government regulation wasn't so bad after all?

adamc 2y ago

Makes me think of ecology, and creatures (e.g., mites) that have high risk/high reward strategies. Sometimes you find a bubble of food and have lots of offspring! But mostly you die. I can't remember where I read about this -- DHH, maybe -- but it's also the difference between going for a sustainable business or venture capital. VCs don't care if most of their investments die horribly as long as a few make them rich. But the people who work for those businesses might care. Sometimes it's better for your own mental health to avoid these "opportunities".