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Nope. Same boat. They want ID in the name I signed up with to do anything, and I haven’t been able to access my account since they mass reset passwords after th
by madaxe_again 2y ago
Nope. Same boat. They want ID in the name I signed up with to do anything, and I haven’t been able to access my account since they mass reset passwords after their breaches.
- bee_rider 2y agoI think it should be easier if the goal is just to get your data deleted. If you want to recover your account, that brings up some HIPAA concerns. But if you are just nuking it, that should be easier, right?
- ErikBjare 2y agoNo, security shouldn't be relaxed because you are "just nuking it".
- bee_rider 2y agoYes, it should be. It is a “we’re giving away your personally identifiable medical information” issue, if they give you access. It is a normal customer service issue if they are just deleting the account for you.
- lamontcg 2y agoAmusing that they literally have your genetic sequence data, but they won't trust anything other than a government ID with a name that matches their records.