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If I was paying a large amount of money for a service that was then down, and then the vendor just shrugged with "s3 is down, nothing I can do", I'd be re-tende
by growse 2y ago
If I was paying a large amount of money for a service that was then down, and then the vendor just shrugged with "s3 is down, nothing I can do", I'd be re-tendering that very day.
- api 2y agoIt’s not about you the customer though. It’s about the internal politics in the company. If it’s self hosted and it breaks you are in an IT firefight. If it’s a cloud SaaS product and it breaks you can twiddle your thumbs and yell at someone else and credibly shirk responsibility.
- growse 2y agoI get what you're saying, it's about incentives and the slopey-shoulderyness that characterises the "someone else's problem" culture. My point is that this is a bad culture for the company. There's no point playing internal politics and finger-pointing if your revenue is walking out the door.