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FastMail has one of the best-feeling web apps I've ever used. It's incredibly snappy and I never encountered any bugs while using it. They raised the bar for wh

FastMail has one of the best-feeling web apps I've ever used. It's incredibly snappy and I never encountered any bugs while using it. They raised the bar for what I thought a web app could achieve.

yawnxyz 2y ago
recently switched all our mail to FastMail and that took 1ish hour... I was ready to spend a couple of days to wrestle switching mail providers. Guess they really live up to their promise
dsissitka 2y ago
I think the only thing I really dislike about Fastmail's UI is they've hidden the "Report phishing" and "Report spam" links and they're in two completely different places.
- tombh 2y ago
  Yes! It doesn't make sense. It took me ages to remember where to go for each.
- martinsnow 2y ago
  That's an unfortunate decision
- RockRobotRock 2y ago
  To clarify: There's a menu bar for the entire email chain, and an "Actions" button for each mail message. Report Spam is only available in the former, and Report Phishing is only available in the latter. I agree, it's annoying! Maybe someone at Fastmail will see this.
- EmilStenstrom 2y ago
  Agreed. And that you can't mark a folder as read. Everything else is stellar.
- replwoacause 2y ago
  Always thought this was strange too and bad UX too
vishnugupta 2y ago
+1 to Fastmail. More so after I discovered their shortcut keys.
corytheboyd 2y ago
Agree! Only bummer is when I want to create calendar events and reference email details, or vice versa. On desktop it’s easy enough to have two tabs, but on mobile, it’s a pain. I get why it is the way it is, but we are talking about exceptional UX here, and I think there is room for improvement.
- Aeolun 2y ago
  How exactly do you imagine displaying those things at the same time on a mobile screen? While I agree it would be exceptional, I also think we shouldn’t expect the impossible.
  - corytheboyd 2y ago
    I don’t know but there is my use case, I would expect a product and design team to figure it out as best they see fit. Or throw it out. Maybe auto-suggestions as you type into certain fields? You’re typing into the location field of a new event and received a hotel booking receipt email in the last 2 hours, perhaps the address of that hotel could be a smart auto-suggestion? Things like that.
Boxxed 2y ago
I love fastmail but the webapp does this one thing that drives me crazy: The first (and only the first) email I read triggers a reload of the entire page for some reason. It's pretty quick but very jarring...wish I knew what was going on; anyone else see this?
- bmelton 2y ago
  I'd never used Fastmail and as a sometimes-UI guy, thought I'd check out their 30 day trial to see what all the praise was about. I saw your comment before going, so kept that in mind. With a brand new user account, I was not at all able to reproduce your issue. I closed the browser and cleared cache and all that, but I did not see an entire page refresh at any point. Perhaps there's some weird caching issue with your browser, or maybe you've got a browser extension misbehaving? Maybe I'm just lucky? Idk, but hopefully this helps.
- CliffyA 2y ago
  I see this. My assumption is its some kind of html/js cache, local storage across browser sessions maybe. And when you click an email it realizes it needs to update.

FastMail has one of the best-feeling web apps I've ever used. It's incredibly snappy and I never encountered any bugs while using it. They raised the bar for what I thought a web app could achieve.

yawnxyz 2y ago

recently switched all our mail to FastMail and that took 1ish hour... I was ready to spend a couple of days to wrestle switching mail providers. Guess they really live up to their promise

dsissitka 2y ago

I think the only thing I really dislike about Fastmail's UI is they've hidden the "Report phishing" and "Report spam" links and they're in two completely different places.

tombh 2y ago
Yes! It doesn't make sense. It took me ages to remember where to go for each.
martinsnow 2y ago
That's an unfortunate decision
RockRobotRock 2y ago
To clarify: There's a menu bar for the entire email chain, and an "Actions" button for each mail message. Report Spam is only available in the former, and Report Phishing is only available in the latter. I agree, it's annoying! Maybe someone at Fastmail will see this.
EmilStenstrom 2y ago
Agreed. And that you can't mark a folder as read. Everything else is stellar.
replwoacause 2y ago
Always thought this was strange too and bad UX too

vishnugupta 2y ago

+1 to Fastmail. More so after I discovered their shortcut keys.

corytheboyd 2y ago

Agree! Only bummer is when I want to create calendar events and reference email details, or vice versa. On desktop it’s easy enough to have two tabs, but on mobile, it’s a pain. I get why it is the way it is, but we are talking about exceptional UX here, and I think there is room for improvement.

Aeolun 2y ago
How exactly do you imagine displaying those things at the same time on a mobile screen? While I agree it would be exceptional, I also think we shouldn’t expect the impossible.
- corytheboyd 2y ago
  I don’t know but there is my use case, I would expect a product and design team to figure it out as best they see fit. Or throw it out. Maybe auto-suggestions as you type into certain fields? You’re typing into the location field of a new event and received a hotel booking receipt email in the last 2 hours, perhaps the address of that hotel could be a smart auto-suggestion? Things like that.

Boxxed 2y ago

I love fastmail but the webapp does this one thing that drives me crazy: The first (and only the first) email I read triggers a reload of the entire page for some reason. It's pretty quick but very jarring...wish I knew what was going on; anyone else see this?

bmelton 2y ago
I'd never used Fastmail and as a sometimes-UI guy, thought I'd check out their 30 day trial to see what all the praise was about. I saw your comment before going, so kept that in mind. With a brand new user account, I was not at all able to reproduce your issue. I closed the browser and cleared cache and all that, but I did not see an entire page refresh at any point. Perhaps there's some weird caching issue with your browser, or maybe you've got a browser extension misbehaving? Maybe I'm just lucky? Idk, but hopefully this helps.
CliffyA 2y ago
I see this. My assumption is its some kind of html/js cache, local storage across browser sessions maybe. And when you click an email it realizes it needs to update.