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this was likely designed that way. it’s frustrating isn’t it? What i mean is, one could trivially craft an LLM prompt that lists various “automated capabilitie
by lurking_swe 2y ago
this was likely designed that way. it’s frustrating isn’t it?
What i mean is, one could trivially craft an LLM prompt that lists various “automated capabilities” the business has as an array (each one maybe backed by an api) and then ask the LLM to rank the 3 closest matches based on the users query. Then have the user confirm if any of those choices are correct. If not, trigger the “speak to a rep” workflow.
- chii 2y agoit probably was designed that way because the original way of letting the LLM respond directly and make promises led to people asking for 100% discounts, for unreasonable refunds or other weird edge cases that ruined the business!
- spwa4 2y agoYou mean, it was designed that way to make canceling subscriptions as frustrating as possible. Just like they've been doing with foreign call centres.
- WalterBright 2y ago> Just like they've been doing with foreign call centres When a call center tries that with me, I just respond to all their deflections with "cancel my _____". Eventually, they get the message.