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> The FTC says the choice is yours, and companies that void your warranty for choosing an independent shop or to fix it yourself may be breaking the law. That'
by bmitc 2y ago
> The FTC says the choice is yours, and companies that void your warranty for choosing an independent shop or to fix it yourself may be breaking the law.
That's a very strange decision to me. While a customer should be able to choose what they do with their device, I don't see why a company needs to uphold a warranty on a product modified by someone other than them. No wonder hardly anyone provides a warranty long enough to even matter.
- lxgr 2y agoArguably companies providing short/no warranty periods long predates that FTC ruling.
- deleted 2y ago[deleted]
- Dylan16807 2y agoIf a piece breaks in a way unrelated to the modifications, why should the company get to skip out on fixing it? If it's within the legal minimum, they should be held to the standard of making their product work. And if they want to draw in more customers with a longer warranty, they need to be held to that. Arbitrary exceptions don't save them much money in comparison to the harm it does to purchasers. Also if they can force first-party repairs then that's an instant overpriced monopoly. I don't think this rule has much to do with companies deciding to have bad warranties.