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For the problems given in the article, it will 100% work. It's very easy for Claude 3.5 or gpt-4o to look at documentation for a couple of API endpoints, compar
by ilaksh 2y ago
For the problems given in the article, it will 100% work. It's very easy for Claude 3.5 or gpt-4o to look at documentation for a couple of API endpoints, compare it to submitted code, and point out invalid endpoints and properties. It can provide correct code also if the custom is asking for something possible.
It won't be flawless but if the issues are as basic as stated in this article, then it seems like a good option.
It will cost money to use the good models though. So I think the first step would be to make sure if they ask for an invalid endpoint it says that in so many words in the API response, and if they ask for an invalid property it states that also.
Then if that doesn't give them a clue, an LLM scans incoming support requests and automatically answers them. Or flags them for review.. To prevent abuse, it might be a person doing it but just pressing a button to send an auto-answer.
But maybe a relatively cheap bot in a Discord channel or something connected to llama 3.1 70b would be good enough to start, and people have to provide a ticket number from that bot to get an answer from a person.