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"- Invest in good docs..." In my experience, end users don't read the docs or FAQ's or help search - they send you a question.
by RachelF 2y ago
"- Invest in good docs..."
In my experience, end users don't read the docs or FAQ's or help search - they send you a question.
- vonunov 2y agoRun stats on support requests and make canned/auto replies for the common ones?
- kadoban 2y agoEven if users don't read them of their own volition, they're still valuable. You can copy/paste responses from them, link to them, or hell just use them to remember the answer yourself later without having to confirm it or even think about it.
- jkukul 2y agoI think in the era of LLMs good docs/FAQ are of an even greater value. You can write a support bot that sends a user's question + docs/FAQ to an LLM to automatically deal with the basic questions and only involve a human in the loop once a question goes beyond what's in the docs.
- Too 2y agoFor a side project? Not even the big giants manage to create LLM bots that work.