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> being ghosted after helping a customer I am one of those people. Gotta keep in mind to let people know that the solution worked
by nashashmi 2y ago
> being ghosted after helping a customer
I am one of those people. Gotta keep in mind to let people know that the solution worked
- lukas099 2y agoUsually if something isn't working it becomes a bottleneck so a lot gets built up behind it. Once the 'dam breaks' so to speak you're playing catch up plus you probably don't want to think about the problem anymore. This is also a reason things don't get documented.
- worldsayshi 2y agoAlso its easy to verify that it doesn't work but hard to verify that it does. So often it might take time to verify that and when you're confident about it you've lost the chat session or closed the browser, restarted the computer, went home already etc.
- tailspin2019 2y agoMe too but I only ever do this unintentionally, and it usually corresponds with a delay in the reply from support coming back to me. (Ie I’m now focused on other things or have solved the problem a different way). Whenever I’m conscious enough of it I do try to thank people - trying to remember how hard it must be on the other end!
- hinkley 2y agoI wonder if there's a kind way for the manufacturer to prod the customer and ask for a followup. Coupon? Careful phrasing? Sending puppies?