4 ms·
This is intentional. It's mostly a matter of discussing how to communicate it publicly and when to flip the switch to start the SLA timer. Also coordinating inc
by x86a 2y ago
This is intentional. It's mostly a matter of discussing how to communicate it publicly and when to flip the switch to start the SLA timer. Also coordinating incident response during a huge outage is always challenging.
- thiagocsf 2y agoThat it may be but there’s no excuse. Declare an incident first, investigate later. Cheating SLAs by delaying the incident is a good way to erode trust within and without.
- antimemetics 2y ago> Declare an incident first, investigate later. If that would be the best way to deal with it- why is literally no one doing it this way and what does that tell you?
- adgjlsfhk1 2y agobecause it involves admitting that you messed up which companies are often disensentivized to do
- ErikBjare 2y agoFalse positives?