3 ms·

Because what they get away with is abusive and shows no regard for consumers. Your comment reads like you ignored all of the context of my comment. It's like

by ilaksh 2y ago

Because what they get away with is abusive and shows no regard for consumers. Your comment reads like you ignored all of the context of my comment. It's like if your favorite restaurant served really good burgers for $1000, but if the pickles and lettuce fell out and you tried to put them back in, the waiter would come over and slap the burger out of your hand and make you spend another $1000 to get a whole new burger.

3np 2y ago
To be fair, you do have the option of buying a replacement lettuce+sauce kit for $800 coupled with pickles for $300.
brookst 2y ago
I guess we have different ideas about "context". You're telling me that something very popular, with high brand loyalty, is actually abusive and the people who are loyal to it should not only stop buying but organize some kind of boycott. Which is just strange. In your hypothetical, nobody would go there. Nobody buys $1000 burgers, nobody likes abusive service. But, in your hypothetical, somehow this is not just a successful restaurant but one of the most successful in the world. Because... people are forced to go there? I honestly am trying to be as charitable as possible and I just can't see any sense in your position. As far as I can tell you just dislike some brands and are angry that other people like them and refuse to stop buying their products, even though you think they should for their own good. It's very convoluted.
samatman 2y ago
It's not like that at all, because a restaurant which did that would rapidly go out of business, and these companies are quite profitable, because people like what they're getting. Repairability is treated like a terminal good around HN, and that's understandable, but it doesn't reflect the values of the general public. Most civilians who crack their screen are going to put up with it until they can buy a new phone, because they were going to get a new phone anyway. The fact that a repair is expensive is in a feedback loop with this sort of behavior. If consumers wanted to keep phones for five years and have an affordable battery or screen swap during that time, they'd demand it, and they'd get it. There are a lot of Android phone vendors. That isn't to say that the status quo is ideal, and I do expect it to change as Moore's Law starts to level out, with smartphone design following the same curve. I would even say we're starting to see that happen. But if consumers thought Samsung was abusive and showed no regard for them, they wouldn't buy phones from Samsung. But they do buy phones from Samsung, so they don't think that.
- digging 2y ago
  No, it's a decent analogy. How often do the pickles and lettuce fall out of your burger? Most people would never experience that behavior, and they'd keep buying burgers. People who had their hand slapped and their repairable burger taken away would be saying "This restaurant is abusive, please don't eat there," and a bunch of HN commenters would probably show up and call them idiots for caring about edge cases. That's what it means to say "what they can get away with." That's the meaning of that phrase. If Samsung were just mailing anthrax to every third customer, they could not get away with that and they'd go out of business very quickly. If they treat a small subset of customers with extreme contempt, they can get away with it.

by ilaksh 2y ago

3np 2y ago

To be fair, you do have the option of buying a replacement lettuce+sauce kit for $800 coupled with pickles for $300.

brookst 2y ago

I guess we have different ideas about "context". You're telling me that something very popular, with high brand loyalty, is actually abusive and the people who are loyal to it should not only stop buying but organize some kind of boycott. Which is just strange. In your hypothetical, nobody would go there. Nobody buys $1000 burgers, nobody likes abusive service. But, in your hypothetical, somehow this is not just a successful restaurant but one of the most successful in the world. Because... people are forced to go there? I honestly am trying to be as charitable as possible and I just can't see any sense in your position. As far as I can tell you just dislike some brands and are angry that other people like them and refuse to stop buying their products, even though you think they should for their own good. It's very convoluted.

samatman 2y ago

It's not like that at all, because a restaurant which did that would rapidly go out of business, and these companies are quite profitable, because people like what they're getting. Repairability is treated like a terminal good around HN, and that's understandable, but it doesn't reflect the values of the general public. Most civilians who crack their screen are going to put up with it until they can buy a new phone, because they were going to get a new phone anyway. The fact that a repair is expensive is in a feedback loop with this sort of behavior. If consumers wanted to keep phones for five years and have an affordable battery or screen swap during that time, they'd demand it, and they'd get it. There are a lot of Android phone vendors. That isn't to say that the status quo is ideal, and I do expect it to change as Moore's Law starts to level out, with smartphone design following the same curve. I would even say we're starting to see that happen. But if consumers thought Samsung was abusive and showed no regard for them, they wouldn't buy phones from Samsung. But they do buy phones from Samsung, so they don't think that.

digging 2y ago
No, it's a decent analogy. How often do the pickles and lettuce fall out of your burger? Most people would never experience that behavior, and they'd keep buying burgers. People who had their hand slapped and their repairable burger taken away would be saying "This restaurant is abusive, please don't eat there," and a bunch of HN commenters would probably show up and call them idiots for caring about edge cases. That's what it means to say "what they can get away with." That's the meaning of that phrase. If Samsung were just mailing anthrax to every third customer, they could not get away with that and they'd go out of business very quickly. If they treat a small subset of customers with extreme contempt, they can get away with it.