6 ms·

Hetzner Cloud Expands to Singapore

ahofmann 2y ago
Discussed a few hours ago here: https://news.ycombinator.com/item?id=41168836 https://news.ycombinator.com/item?id=41168836
Hetzner_OL 2y ago
Thanks to the OP for posting our good news! We really appreciate it! :D Just in case anyone would like some more detailed information about our new cloud location: https://www.hetzner.com/cloud/ https://www.hetzner.com/cloud/ Hetzner Docs, Cloud locations: https://docs.hetzner.com/cloud/general/locations https://docs.hetzner.com/cloud/general/locations Hetzner Docs, Cloud Networks: https://docs.hetzner.com/cloud/networks/faq#can-networks-span-multiple-locations https://docs.hetzner.com/cloud/networks/faq#can-networks-spa... --Katie (Hetzner Online)
aurareturn 2y ago
80% higher cost and 20x less bandwidth. Holy cow. Singapore servers are expensive.
- Hetzner_OL 2y ago
  As with all of our locations, we strive to keep our costs a low as possible. Traffic plays a major role in the costs of our cloud servers. Our analyses have shown that the majority of users tend to require less traffic. Therefore we adjusted the included traffic. This means that the many users with low consumption do not pay for the few users with high consumption, and we can make the prices fairer overall. --Katie
  - Cordiali 2y ago
    Do you expect the traffic price to come down over time for Singapore, or not really? I'm based in Australia, and will need to get a server set up sometime in the not too distant future, so Singapore might be a good option. I have a small suggestion: I found it confusing that the price was € 7.40 in the infobox, but € 8.14 in the Traffic section. The infobox mentioned it's exclusive of tax, so I realised the latter figure includes GST for me, but it was a little confusing at first, having it shown two different ways.
    - Hetzner_OL 2y ago
      We don't expect the prices for Singapore to decrease in the near future. Thanks for considering us as a viable option for your future server. Thanks for the feedback about the prices/taxes. We're always working on how best to display/communicate that because we know it can be confusing. The price that you see displayed on Cloud Console (once you have an account) automatically takes all of the factors that affect your price into account. --Katie
    - killingtime74 2y ago
      I'm also based in Australia and I've been using their West coast US location
- zinekeller 2y ago
  Asian traffic are generally expensive. OVH (their competitor) offers unlimited bandwidth, except in Australasia where it's cutthroat (1 TB for their lowest plans) and from what I heard OVH's Asian servers are worse in some ISP combinations, for example with Telkom Indonesia, that ironically their European servers are faster (it seems that ISPs are just extortionate here).
Hetzner_OL 2y ago
Thanks for posting about our good news! Here's some additional information about the new location: Hetzner Docs, Cloud locations: https://docs.hetzner.com/cloud/general/locations https://docs.hetzner.com/cloud/general/locations Hetzner Docs, Cloud Networks: https://docs.hetzner.com/cloud/networks/faq#can-networks-span-multiple-locations https://docs.hetzner.com/cloud/networks/faq#can-networks-spa... What's new, Cloud: https://docs.hetzner.cloud/whats-new https://docs.hetzner.cloud/whats-new --Katie, Hetzner
- znpy 2y ago
  Just asking: it'd be nice to have some discount based on committing (and maybe pre-paying) on resources. I'm evaluating moving some of my personal stuff to Hetzner and if I do so I'd likely stay there for years. It'd be nice to be able to commit to, say, keep a virtual server (or some block storage) for one year (or more?) and get a nice discount. Any chance we'll see something like that in the future?
  - Hetzner_OL 2y ago
    To the best of my knowledge, we do not provide discounts for agreeing to longer contracts, and we don't plan to do so in the near future. We try very hard to keep our base prices as low as possible and hope that customers will choose to stay with us because they have a positive experience. Depending on your use case and how many resources you need, it may be worthwhile looking at some of our dedicated servers, which you can use together with our cloud servers. For example, if you want a server with beefier storage, you could get a dedicated server and put it in a private network together with your cloud servers. Many of our cloud servers have setup fees, but VERY low monthly fees. So over time, the longer you use a dedicated server, the more you save. We also have dedicated servers on our Server Auction that have NO setup fees. Dedicated servers: https://www.hetzner.com/dedicated-rootserver/ https://www.hetzner.com/dedicated-rootserver/ Server Auction: https://www.hetzner.com/sb/ https://www.hetzner.com/sb/ --Katie
re-thc 2y ago
Great news though I wonder why we're continuing with 7002 in new locations. I get the consistency but by now that's 2 (almost 3) generations old. Would rather have a new start. The 7002 is due for an upgrade. At some point it's no longer a price advantage when the hard is so behind.
- Hetzner_OL 2y ago
  A lot of careful thought and planning went into choosing the hardware for the basis of our cloud infrastructure in Singapore. One of the important factors was the reliability of the hardware. This allows us to provide a very reliable product to a very competitive price, which fits in most use-cases. However, we are still developing and testing new platforms. But as always: We can not share details about a roadmap. --Katie
shay_ker 2y ago
How does Hetzner manage to be so much cheaper than AWS & GCP? Are the other cloud providers just making THAT much margin, or does Hetzner have a special angle?
- Zealotux 2y ago
  IIRC, they produce their own hardware (including using consumer-grade components, if I'm not mistaken) and optimize every bit for efficiency. Managed services also come with an extra fee. From my experience, they're also more selective about clients. They're also based in Germany, so they don't have to pay the hyper-inflated SV salaries and probably don't overhire, but I'm only speculating here.
  - shay_ker 2y ago
    Don’t AWS and GCP also produce some of their own chips and hardware? But basically you’re saying, yes, AWS and GCP are making just as much, maybe more, margin as Hetzner?
    - hdjjhhvvhga 2y ago
      AWS, Azure and GCP have much higher margins than Hetzner. So while I use these services when working for my employers because they pay me to do so, when I spend my own money on my startup I use Hetzner exclusively.
  - renewiltord 2y ago
    Consumer-grade is too expensive. Best price/performance with high utilization is Epyc 9654 based system. We build at roughly $7k/box for 96 cores, 768 GB RAM, 8 TiB of NVMe. You can't buy that yourself, though. You have to go through an integrator. We built our own because near 100% utilization on HFT sims and training.
  - Hetzner_OL 2y ago
    One thing that I like about working at Hetzner is that it is privately owned, so we don't have a bunch of investors expecting an ever-increasing return on their investments. We can re-invest profits in the company itself, in our infrastructure, and in our crew. --Katie
deleted 2y ago
[deleted]
victorbjorklund 2y ago
wow! great news!
commercialnix 2y ago
Nice.
ralferoo 2y ago
Seems quite pricey to me: CPX11 - 2 shared vCPU, 2 GB RAM, 40 GB, 1TB bandwidth, €7.90 + VAT CCX13 - 2 dedicated vCPU, 8 GB RAM, 80 GB, 1TB bandwidth, €21.50 + VAT For comparison with Germany, Finland and US with 20 TB bandwidth: CCX12 is €4.35 + VAT, CCX13 is €12.49 + VAT People have been asking for other regions for a long time, but Hetzner is usually extremely good price for the specs but in this case the bandwidth allowance is very low (and €7.40+VAT/TB overage) and there are other providers (e.g. greencloud) who can beat this with their standard prices and massively beat this when they run promotions.
- nrki 2y ago
  APAC transit costs :shrug:
- Hetzner_OL 2y ago
  We strive to always make our prices as fair as possible. We did the same when we set the prices for the new location in Singapore. We didn't want to offset the costs there by making other locations in Europe and the US more expensive. You can also see this philosophy at work in the pricing for our dedicated servers in Finland. The energy prices there are lower, so the monthly price for our dedicated servers there are lower too. --Katie
apitman 2y ago
I maintain a list[0] of tunneling software a la ngrok or Cloudflare Tunnel and open source alternatives. I'm considering entering the commercial market and offering a hosted solution. These services tend to have very low CPU/RAM requirements, but relatively high network usage. This led me to comparing network usage pricing across VPS providers. Somewhat ironically, Hetzer's pricing (20TB/mo for a $5 VPS) is so good that it makes me worried to build on them, because I could go from huge margins to losing money overnight if they ever raised them. [0]: https://github.com/anderspitman/awesome-tunneling https://github.com/anderspitman/awesome-tunneling
- deleted 2y ago
  [deleted]
- nozzlegear 2y ago
  The other person deleted their comment to you about Hetzner accounts being randomly terminated before I could reply, so I'll send my reply here: This happened to me when I tried to sign up for Hetzner on a whim in June. I'd heard they have ARM offerings and wanted to try them out, so I got through the account registration process and set up a machine. I'm not exactly sure what I did wrong – I think I was trying to change my primary email address, or maybe set up billing – but I was promptly logged out and my account was deleted. They sent me the following automated email: > Dear Joshua Harms > After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us. > Best regards > Your Hetzner Online Team Screenshot: https://imgur.com/a/rPrZka2 https://imgur.com/a/rPrZka2 I suspected it was because I was using Apple's Private Relay VPN while creating the account, so I turned that off and signed up again with a different username/email address. No issues with the new account so far, but I continue to hear about other people having their accounts terminated. I haven't moved anything serious over to Hetzner yet, but to be fair I wasn't intending to unless their ARM CPUs become available on private instances.
  - Hetzner_OL 2y ago
    Hi there, thanks for sharing your experience here with others. Generally, we ask customers to not use a VPN or proxy when they create their account. We also have some other tips here: https://www.reddit.com/r/hetzner/comments/1cmhvzs/new_account_problems_read_this_standalone_posts/ https://www.reddit.com/r/hetzner/comments/1cmhvzs/new_accoun... Like any serious web hosting company, we need to take measures to try to reduce abuse as much as possible, and our experience shows that being somewhat overly careful with new customers helps us to do this. Perhaps your use case isn't large enough to warrant it, but we also have ARM-based dedicated servers. They have a setup fee, but you can cancel them on an hourly basis. https://www.hetzner.com/dedicated-rootserver/matrix-rx/ https://www.hetzner.com/dedicated-rootserver/matrix-rx/ --Katie
attendant3446 2y ago
Do they still require a utility bill to open an account?
- Hetzner_OL 2y ago
  Hey there, As with most other reputable web hosting companies, we have a KYC (know your customer) process. With some customers, we may ask them to provide documentation to help us verify their identity/customer information, and we accept many forms of documents to help us with this. Some customers will indeed use a utility bill to help us do this. We understand that going through any KYC process isn't fun, but it does help us to reduce abuse, and that is something we take very seriously. --Katie
  - attendant3446 2y ago
    Well, that's a lie. Before COVID, I was a digital nomad and didn't have a permanent address, and you refused to open an account for me because I couldn't confirm my address with the limited options of acceptable documents. I guess it's just a German thing with the Anmeldung's and all that...
ilrwbwrkhv 2y ago
Love Hetzner. Can vouch for them. I run a very beefy machine on them and use Pocketbase and that is a multimillion dollar business.
- justinclift 2y ago
  How beefy is "very beefy"? :)
  - ilrwbwrkhv 2y ago
    I use one of these https://www.hetzner.com/dedicated-rootserver/brands/matrix-dell/ https://www.hetzner.com/dedicated-rootserver/brands/matrix-d...
    - justinclift 2y ago
      Cool. When I've looked at those they seem decent, but more expensive than putting similar spec'd equipment in co-location (with Hetzner) and let it depreciate over a bunch of years.
      - ilrwbwrkhv 2y ago
        Can you explain more? What percentage costs can you save on average?
        justinclift 2y ago
        Sure. Keeping things to round figures for simplicity. :) Lets say you buy a given Dell server for US$10k. If you plan to run that server over (say) 5 years then you can effectively consider the hardware cost to be ~US$2k per year. As a lot of enterprise flash drives are rated for 5 years, that's a decent baseline. (and for the stuff I do, the drives are only lightly loaded so they'll last much longer) Then it becomes a matter of comparing the yearly cost of your configuration to the Hetzner provided ones. And if you're patient and know what you're doing (ie build your own servers), you can get some end-of-year model (and similar) servers with lots of memory and storage for "fairly" cheap compared to sticker price.
notsylver 2y ago
I hope storage boxes come to Singapore, they're ridiculously affordable for backups. I don't see it happening though, considering the US datacenter still doesn't have them available. I can dream I guess - the ping from AU to EU/US is so high that it takes months to backup to them, but nothing else is affordable unless you're only backing up a few TB.
- Dalewyn 2y ago
  >the ping from AU to EU/US is so high that it takes months to backup to them Never underestimate the bandwidth of a jumbo jet full of hard drives flying on the gulfstream?
- justinclift 2y ago
  How big is the raw data set you're backing up? :)
- ValentineC 2y ago
  R.I.P. G Suite Business. I had an incredible run with it.
- Hetzner_OL 2y ago
  Hi there, As a general rule, we don't publish roadmaps on upcoming new products/features/locations/etc. However, I can offer to send a +1 for you for our customer wishlist for Storage Boxes in Singapore. If anyone else would like this, please just upvote it, and I will pass that feedback on. (Several other people on reddit requested this, so you're not the only one.) --Katie
deleted 2y ago
[deleted]
dizaime 2y ago
I spent last night migrating ERPNext 80G's box from Hetzner US, Hillsboro to Singapore. I love the seamless experience. - Take a snapshot from US's box. - Restore US snapshot to new Singapore box. - Wait about 15min and it's done. The prices are still nice, compared to Digital Ocean, Vultr, or Linode.
- Hetzner_OL 2y ago
  Thanks for that feedback! I will make sure to share it with the teams! That streamlined experience is something that we work hard to achieve. --Katie
istipb 2y ago
I see intel variant shared vps are cheaper than the amd in hetzner. When we can get Intel variation in Singapore also?
- Hetzner_OL 2y ago
  Hi there, I can add a +1 for this to our customer wishlist for you. --Katie
  - istipb 2y ago
    Sure thank you. Intel variation will be awesome. It will be much cheaper than existing AMD variant i think. And any idea when we can get ARM vps?
- re-thc 2y ago
  > I see intel variant shared vps are cheaper than the amd in hetzner What does cheaper even mean when it is a lot slower... Those were old Intel CPUs...
  - istipb 2y ago
    There are many services for which we dont need that much faster processing speed. For those it intel variants are enough.
ochronus 2y ago
I really like the tier of service Hetzner is targeting. You can rent powerful servers for relatively cheap from them, and build your own infra on top if that's your thing. Really depends on what you want to optimize for. You can even do a hybrid setup with a cloud provider AND Hetzner, connecting them using a private net.
i5heu 2y ago
At this point it would be cool if Hetzner would have not only a floating IPs but also Multicast IPs. This would be on my Wishlist super high up and it would instantly solve a big issue in routing with a robust solution.

Discussed a few hours ago here: https://news.ycombinator.com/item?id=41168836 https://news.ycombinator.com/item?id=41168836

Hetzner_OL 2y ago

Thanks to the OP for posting our good news! We really appreciate it! :D Just in case anyone would like some more detailed information about our new cloud location: https://www.hetzner.com/cloud/ https://www.hetzner.com/cloud/ Hetzner Docs, Cloud locations: https://docs.hetzner.com/cloud/general/locations https://docs.hetzner.com/cloud/general/locations Hetzner Docs, Cloud Networks: https://docs.hetzner.com/cloud/networks/faq#can-networks-span-multiple-locations https://docs.hetzner.com/cloud/networks/faq#can-networks-spa... --Katie (Hetzner Online)

aurareturn 2y ago

80% higher cost and 20x less bandwidth. Holy cow. Singapore servers are expensive.

Hetzner_OL 2y ago
As with all of our locations, we strive to keep our costs a low as possible. Traffic plays a major role in the costs of our cloud servers. Our analyses have shown that the majority of users tend to require less traffic. Therefore we adjusted the included traffic. This means that the many users with low consumption do not pay for the few users with high consumption, and we can make the prices fairer overall. --Katie
- Cordiali 2y ago
  Do you expect the traffic price to come down over time for Singapore, or not really? I'm based in Australia, and will need to get a server set up sometime in the not too distant future, so Singapore might be a good option. I have a small suggestion: I found it confusing that the price was € 7.40 in the infobox, but € 8.14 in the Traffic section. The infobox mentioned it's exclusive of tax, so I realised the latter figure includes GST for me, but it was a little confusing at first, having it shown two different ways.
  - Hetzner_OL 2y ago
    We don't expect the prices for Singapore to decrease in the near future. Thanks for considering us as a viable option for your future server. Thanks for the feedback about the prices/taxes. We're always working on how best to display/communicate that because we know it can be confusing. The price that you see displayed on Cloud Console (once you have an account) automatically takes all of the factors that affect your price into account. --Katie
  - killingtime74 2y ago
    I'm also based in Australia and I've been using their West coast US location
zinekeller 2y ago
Asian traffic are generally expensive. OVH (their competitor) offers unlimited bandwidth, except in Australasia where it's cutthroat (1 TB for their lowest plans) and from what I heard OVH's Asian servers are worse in some ISP combinations, for example with Telkom Indonesia, that ironically their European servers are faster (it seems that ISPs are just extortionate here).

Hetzner_OL 2y ago

Thanks for posting about our good news! Here's some additional information about the new location: Hetzner Docs, Cloud locations: https://docs.hetzner.com/cloud/general/locations https://docs.hetzner.com/cloud/general/locations Hetzner Docs, Cloud Networks: https://docs.hetzner.com/cloud/networks/faq#can-networks-span-multiple-locations https://docs.hetzner.com/cloud/networks/faq#can-networks-spa... What's new, Cloud: https://docs.hetzner.cloud/whats-new https://docs.hetzner.cloud/whats-new --Katie, Hetzner

znpy 2y ago
Just asking: it'd be nice to have some discount based on committing (and maybe pre-paying) on resources. I'm evaluating moving some of my personal stuff to Hetzner and if I do so I'd likely stay there for years. It'd be nice to be able to commit to, say, keep a virtual server (or some block storage) for one year (or more?) and get a nice discount. Any chance we'll see something like that in the future?
- Hetzner_OL 2y ago
  To the best of my knowledge, we do not provide discounts for agreeing to longer contracts, and we don't plan to do so in the near future. We try very hard to keep our base prices as low as possible and hope that customers will choose to stay with us because they have a positive experience. Depending on your use case and how many resources you need, it may be worthwhile looking at some of our dedicated servers, which you can use together with our cloud servers. For example, if you want a server with beefier storage, you could get a dedicated server and put it in a private network together with your cloud servers. Many of our cloud servers have setup fees, but VERY low monthly fees. So over time, the longer you use a dedicated server, the more you save. We also have dedicated servers on our Server Auction that have NO setup fees. Dedicated servers: https://www.hetzner.com/dedicated-rootserver/ https://www.hetzner.com/dedicated-rootserver/ Server Auction: https://www.hetzner.com/sb/ https://www.hetzner.com/sb/ --Katie

re-thc 2y ago

Great news though I wonder why we're continuing with 7002 in new locations. I get the consistency but by now that's 2 (almost 3) generations old. Would rather have a new start. The 7002 is due for an upgrade. At some point it's no longer a price advantage when the hard is so behind.

Hetzner_OL 2y ago
A lot of careful thought and planning went into choosing the hardware for the basis of our cloud infrastructure in Singapore. One of the important factors was the reliability of the hardware. This allows us to provide a very reliable product to a very competitive price, which fits in most use-cases. However, we are still developing and testing new platforms. But as always: We can not share details about a roadmap. --Katie

shay_ker 2y ago

How does Hetzner manage to be so much cheaper than AWS & GCP? Are the other cloud providers just making THAT much margin, or does Hetzner have a special angle?

Zealotux 2y ago
IIRC, they produce their own hardware (including using consumer-grade components, if I'm not mistaken) and optimize every bit for efficiency. Managed services also come with an extra fee. From my experience, they're also more selective about clients. They're also based in Germany, so they don't have to pay the hyper-inflated SV salaries and probably don't overhire, but I'm only speculating here.
- shay_ker 2y ago
  Don’t AWS and GCP also produce some of their own chips and hardware? But basically you’re saying, yes, AWS and GCP are making just as much, maybe more, margin as Hetzner?
  - hdjjhhvvhga 2y ago
    AWS, Azure and GCP have much higher margins than Hetzner. So while I use these services when working for my employers because they pay me to do so, when I spend my own money on my startup I use Hetzner exclusively.
- renewiltord 2y ago
  Consumer-grade is too expensive. Best price/performance with high utilization is Epyc 9654 based system. We build at roughly $7k/box for 96 cores, 768 GB RAM, 8 TiB of NVMe. You can't buy that yourself, though. You have to go through an integrator. We built our own because near 100% utilization on HFT sims and training.
- Hetzner_OL 2y ago
  One thing that I like about working at Hetzner is that it is privately owned, so we don't have a bunch of investors expecting an ever-increasing return on their investments. We can re-invest profits in the company itself, in our infrastructure, and in our crew. --Katie

deleted 2y ago

[deleted]

victorbjorklund 2y ago

wow! great news!

commercialnix 2y ago

Nice.

ralferoo 2y ago

Seems quite pricey to me: CPX11 - 2 shared vCPU, 2 GB RAM, 40 GB, 1TB bandwidth, €7.90 + VAT CCX13 - 2 dedicated vCPU, 8 GB RAM, 80 GB, 1TB bandwidth, €21.50 + VAT For comparison with Germany, Finland and US with 20 TB bandwidth: CCX12 is €4.35 + VAT, CCX13 is €12.49 + VAT People have been asking for other regions for a long time, but Hetzner is usually extremely good price for the specs but in this case the bandwidth allowance is very low (and €7.40+VAT/TB overage) and there are other providers (e.g. greencloud) who can beat this with their standard prices and massively beat this when they run promotions.

nrki 2y ago
APAC transit costs :shrug:
Hetzner_OL 2y ago
We strive to always make our prices as fair as possible. We did the same when we set the prices for the new location in Singapore. We didn't want to offset the costs there by making other locations in Europe and the US more expensive. You can also see this philosophy at work in the pricing for our dedicated servers in Finland. The energy prices there are lower, so the monthly price for our dedicated servers there are lower too. --Katie

apitman 2y ago

I maintain a list[0] of tunneling software a la ngrok or Cloudflare Tunnel and open source alternatives. I'm considering entering the commercial market and offering a hosted solution. These services tend to have very low CPU/RAM requirements, but relatively high network usage. This led me to comparing network usage pricing across VPS providers. Somewhat ironically, Hetzer's pricing (20TB/mo for a $5 VPS) is so good that it makes me worried to build on them, because I could go from huge margins to losing money overnight if they ever raised them. [0]: https://github.com/anderspitman/awesome-tunneling https://github.com/anderspitman/awesome-tunneling

deleted 2y ago
[deleted]
nozzlegear 2y ago
The other person deleted their comment to you about Hetzner accounts being randomly terminated before I could reply, so I'll send my reply here: This happened to me when I tried to sign up for Hetzner on a whim in June. I'd heard they have ARM offerings and wanted to try them out, so I got through the account registration process and set up a machine. I'm not exactly sure what I did wrong – I think I was trying to change my primary email address, or maybe set up billing – but I was promptly logged out and my account was deleted. They sent me the following automated email: > Dear Joshua Harms > After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us. > Best regards > Your Hetzner Online Team Screenshot: https://imgur.com/a/rPrZka2 https://imgur.com/a/rPrZka2 I suspected it was because I was using Apple's Private Relay VPN while creating the account, so I turned that off and signed up again with a different username/email address. No issues with the new account so far, but I continue to hear about other people having their accounts terminated. I haven't moved anything serious over to Hetzner yet, but to be fair I wasn't intending to unless their ARM CPUs become available on private instances.
- Hetzner_OL 2y ago
  Hi there, thanks for sharing your experience here with others. Generally, we ask customers to not use a VPN or proxy when they create their account. We also have some other tips here: https://www.reddit.com/r/hetzner/comments/1cmhvzs/new_account_problems_read_this_standalone_posts/ https://www.reddit.com/r/hetzner/comments/1cmhvzs/new_accoun... Like any serious web hosting company, we need to take measures to try to reduce abuse as much as possible, and our experience shows that being somewhat overly careful with new customers helps us to do this. Perhaps your use case isn't large enough to warrant it, but we also have ARM-based dedicated servers. They have a setup fee, but you can cancel them on an hourly basis. https://www.hetzner.com/dedicated-rootserver/matrix-rx/ https://www.hetzner.com/dedicated-rootserver/matrix-rx/ --Katie

attendant3446 2y ago

Do they still require a utility bill to open an account?

Hetzner_OL 2y ago
Hey there, As with most other reputable web hosting companies, we have a KYC (know your customer) process. With some customers, we may ask them to provide documentation to help us verify their identity/customer information, and we accept many forms of documents to help us with this. Some customers will indeed use a utility bill to help us do this. We understand that going through any KYC process isn't fun, but it does help us to reduce abuse, and that is something we take very seriously. --Katie
- attendant3446 2y ago
  Well, that's a lie. Before COVID, I was a digital nomad and didn't have a permanent address, and you refused to open an account for me because I couldn't confirm my address with the limited options of acceptable documents. I guess it's just a German thing with the Anmeldung's and all that...

ilrwbwrkhv 2y ago

Love Hetzner. Can vouch for them. I run a very beefy machine on them and use Pocketbase and that is a multimillion dollar business.

justinclift 2y ago
How beefy is "very beefy"? :)
- ilrwbwrkhv 2y ago
  I use one of these https://www.hetzner.com/dedicated-rootserver/brands/matrix-dell/ https://www.hetzner.com/dedicated-rootserver/brands/matrix-d...
  - justinclift 2y ago
    Cool. When I've looked at those they seem decent, but more expensive than putting similar spec'd equipment in co-location (with Hetzner) and let it depreciate over a bunch of years.
    - ilrwbwrkhv 2y ago
      Can you explain more? What percentage costs can you save on average?
      - justinclift 2y ago
        Sure. Keeping things to round figures for simplicity. :) Lets say you buy a given Dell server for US$10k. If you plan to run that server over (say) 5 years then you can effectively consider the hardware cost to be ~US$2k per year. As a lot of enterprise flash drives are rated for 5 years, that's a decent baseline. (and for the stuff I do, the drives are only lightly loaded so they'll last much longer) Then it becomes a matter of comparing the yearly cost of your configuration to the Hetzner provided ones. And if you're patient and know what you're doing (ie build your own servers), you can get some end-of-year model (and similar) servers with lots of memory and storage for "fairly" cheap compared to sticker price.

notsylver 2y ago

I hope storage boxes come to Singapore, they're ridiculously affordable for backups. I don't see it happening though, considering the US datacenter still doesn't have them available. I can dream I guess - the ping from AU to EU/US is so high that it takes months to backup to them, but nothing else is affordable unless you're only backing up a few TB.

Dalewyn 2y ago
>the ping from AU to EU/US is so high that it takes months to backup to them Never underestimate the bandwidth of a jumbo jet full of hard drives flying on the gulfstream?
justinclift 2y ago
How big is the raw data set you're backing up? :)
ValentineC 2y ago
R.I.P. G Suite Business. I had an incredible run with it.
Hetzner_OL 2y ago
Hi there, As a general rule, we don't publish roadmaps on upcoming new products/features/locations/etc. However, I can offer to send a +1 for you for our customer wishlist for Storage Boxes in Singapore. If anyone else would like this, please just upvote it, and I will pass that feedback on. (Several other people on reddit requested this, so you're not the only one.) --Katie

deleted 2y ago

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dizaime 2y ago

I spent last night migrating ERPNext 80G's box from Hetzner US, Hillsboro to Singapore. I love the seamless experience. - Take a snapshot from US's box. - Restore US snapshot to new Singapore box. - Wait about 15min and it's done. The prices are still nice, compared to Digital Ocean, Vultr, or Linode.

Hetzner_OL 2y ago
Thanks for that feedback! I will make sure to share it with the teams! That streamlined experience is something that we work hard to achieve. --Katie

istipb 2y ago

I see intel variant shared vps are cheaper than the amd in hetzner. When we can get Intel variation in Singapore also?

Hetzner_OL 2y ago
Hi there, I can add a +1 for this to our customer wishlist for you. --Katie
- istipb 2y ago
  Sure thank you. Intel variation will be awesome. It will be much cheaper than existing AMD variant i think. And any idea when we can get ARM vps?
re-thc 2y ago
> I see intel variant shared vps are cheaper than the amd in hetzner What does cheaper even mean when it is a lot slower... Those were old Intel CPUs...
- istipb 2y ago
  There are many services for which we dont need that much faster processing speed. For those it intel variants are enough.

ochronus 2y ago

I really like the tier of service Hetzner is targeting. You can rent powerful servers for relatively cheap from them, and build your own infra on top if that's your thing. Really depends on what you want to optimize for. You can even do a hybrid setup with a cloud provider AND Hetzner, connecting them using a private net.

i5heu 2y ago

At this point it would be cool if Hetzner would have not only a floating IPs but also Multicast IPs. This would be on my Wishlist super high up and it would instantly solve a big issue in routing with a robust solution.