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Olark has, by far, affected our ability to communicate with prospects. Instead of sitting in the dark, passively mulling over Analytics numbers, we can put our
by mvkel 14y ago
Olark has, by far, affected our ability to communicate with prospects. Instead of sitting in the dark, passively mulling over Analytics numbers, we can put our finger on the pulse of a potential customer. We have several productive chats per day; if nothing else, they reinforce the decisions we're making, or provide great feedback on what we can do better.
- bcx 14y agoThanks :-). What can we do to make Olark even better for you?
- mjpizz 14y agoIt warms my heart to hear that :) Chat has built so many relationships for us too, and you just get much richer feedback (or praise!) from a "real" back-and-forth discussion with a customer.
- bemmu 14y agoWhat's your business and what kind of chats are you having?
- burningion 14y agoAgreed. It's a great way to bootstrap the initial conversations with customers, and to find out just what, exactly, your customers are looking for. With the right approach, this really is a huge leg up in customer acquisition in the early stages of a startup.