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People like doing meaningful work that benefits their customers. I think that employee owned businesses tens to treat their customers better than companies that
by shkkmo 2y ago
People like doing meaningful work that benefits their customers. I think that employee owned businesses tens to treat their customers better than companies that are owned by private equity, pension funds or other investors who never touch the product or interact with the customers.
- nradov 2y agoWhen United Airlines was employee owned they didn't treat their customers better than competitors. https://www.forbes.com/sites/fotschcase/2017/04/17/uniteds-troubles-could-have-been-avoided/ https://www.forbes.com/sites/fotschcase/2017/04/17/uniteds-t...
- shkkmo 2y agoThe article you linked doesn't say anything to backup your claim. United was employee owned for a total of only 6 years. Employee ownership was institued over some employee objections and wasn't fully supported by management. The labor relation issues that caused the pilot strike and slowdown duering that period predated the employee ownership initiative. Nobody is saying that employee ownership is a magic bullet that fixes organization disfunction but data from that first year does show that it can have a positive impact of performance and customer satisfaction.