4 ms·

I've picked the perfect day to return from vacation. Being greeted by thousands of users being mad at you and people asking for your head on a plate makes me re

I've picked the perfect day to return from vacation. Being greeted by thousands of users being mad at you and people asking for your head on a plate makes me reconsider my career choice. Here's to 12 hours of task force meetings...

jeffrallen 2y ago
"Gentlemen! You can't fight in here, this is the War Room!" Have a nice day, anyway.
urbandw311er 2y ago
Huge sympathies to you. If it's any consolation, because the scale of the outage is SO massive and widely reported, it will quickly become apparent that this was beyond your control, and those demanding your 'head on a plate' are likely to appear rather foolish. Hang in there my friend.
- drooopy 2y ago
  To their credit, the stakeholder that asked for my head personally came to me and apologised once they realised that entire airports have been shut down worldwide. But yeah, not a Friday/funday hahaha
  - defrost 2y ago
    Most organisations seem to have a section of management that dissolve into batshit crazy teapots at the first hint of a crisis.
    - rightbyte 2y ago
      Ye and these types make any problem worse. Any technical problem also becomes a social problem to deal with these lunatics and keep the house of cards from crumbeling.
    - CoastalCoder 2y ago
      I don't it's a management thing, per se. I see it more as a personality trait for how one handles stressful situations. I think some people can improve upon it with time and effort.
      - defrost 2y ago
        It's not a management thing, it's very much a personality trait ... that for whatever reason seems to survive in pockets of management in most organisations over a certain size. It's not a trait that survives well at yard crew level, trade assistents that freak out at spiders either get over it or never make it through apprenceships to become tradespeople. In IT those who deal with failing processes, stopped jobs, smoking hardware, insuffcient RAM, tight deadlines learn to cope or get sidelined or fired (mostly). To be clear, I've seen people get frazzled at most levels and many job types in various companies. My thesis is there's a layer of management in which nervous types who utterly lose their cool at the first sign of trouble can survive better than elsewhere in large organisations. But that's just been my experience over many years in several different types of work domains.
- cm2012 2y ago
  Unless he works high up at CrowdStrike lol
swarnie 2y ago
<Points at BBC news live feed> Its not just us, form an orderly queue and you'll been seen soon. Do you really all have these mentally unstable userbases?
- Eji1700 2y ago
  Ohhh absolutely. And it's not just users, it's also management. "How does this affect us? Are we compromised? What are our options? Why didn't we prevent this? How do you prevent this going forward? How soon can you have it back up? What was affected? Why isn't it everyone? Why are things still down? Why didn't X or Y unrelated vendor schlock prevent this?..." And on and on and on. Just the amount of time spent unproductively discussing this nightmare is going to cost billions.
  - kobalsky 2y ago
    those are all valid questions though.
    - Kye 2y ago
      Nothing is more annoying than having a user ask a litany of questions obvious to the person working on the problem and looking for the answers while working on the problem and looking for the answers.
    - treesknees 2y ago
      They’re valid for a postmortem analysis. They’re not helpful while you’re actively triaging the incident, because they don’t get you any steps closer to fixing it.
      - tcmart14 2y ago
        Exactly my thinking. Asking these questions doesn't help us now. But after all the action is done, they should be asked. And really should be questions that always get asked from time to time, incident or no incident.
      - 2y ago
CoastalCoder 2y ago
Maybe you picked the right week to start sniffing glue.
kelsey98765431 2y ago
Your head belongs on the plate for not being able to point back to your recommendation for failover posture enhancement such as identifying core business systems, core function roles, having fully offline emergency systems, warning of the dangers of making cloud services your only services, and then pointing to the proposed costs to implement these systems being lower than the damages caused by outage to core business services. Move to a new career if you feel you don't have the ability to push right back against this.
raverbashing 2y ago
> and people asking for your head on a plate I'd say I'd given what they want and left to get an icecream at the part Let then try to fix it themselves
1oooqooq 2y ago
well, you did agree to go in business with crowdstrike, and base your company IT on windows, so...

jeffrallen 2y ago

"Gentlemen! You can't fight in here, this is the War Room!" Have a nice day, anyway.

urbandw311er 2y ago

Huge sympathies to you. If it's any consolation, because the scale of the outage is SO massive and widely reported, it will quickly become apparent that this was beyond your control, and those demanding your 'head on a plate' are likely to appear rather foolish. Hang in there my friend.

drooopy 2y ago
To their credit, the stakeholder that asked for my head personally came to me and apologised once they realised that entire airports have been shut down worldwide. But yeah, not a Friday/funday hahaha
- defrost 2y ago
  Most organisations seem to have a section of management that dissolve into batshit crazy teapots at the first hint of a crisis.
  - rightbyte 2y ago
    Ye and these types make any problem worse. Any technical problem also becomes a social problem to deal with these lunatics and keep the house of cards from crumbeling.
  - CoastalCoder 2y ago
    I don't it's a management thing, per se. I see it more as a personality trait for how one handles stressful situations. I think some people can improve upon it with time and effort.
    - defrost 2y ago
      It's not a management thing, it's very much a personality trait ... that for whatever reason seems to survive in pockets of management in most organisations over a certain size. It's not a trait that survives well at yard crew level, trade assistents that freak out at spiders either get over it or never make it through apprenceships to become tradespeople. In IT those who deal with failing processes, stopped jobs, smoking hardware, insuffcient RAM, tight deadlines learn to cope or get sidelined or fired (mostly). To be clear, I've seen people get frazzled at most levels and many job types in various companies. My thesis is there's a layer of management in which nervous types who utterly lose their cool at the first sign of trouble can survive better than elsewhere in large organisations. But that's just been my experience over many years in several different types of work domains.
cm2012 2y ago
Unless he works high up at CrowdStrike lol

swarnie 2y ago

<Points at BBC news live feed> Its not just us, form an orderly queue and you'll been seen soon. Do you really all have these mentally unstable userbases?

Eji1700 2y ago
Ohhh absolutely. And it's not just users, it's also management. "How does this affect us? Are we compromised? What are our options? Why didn't we prevent this? How do you prevent this going forward? How soon can you have it back up? What was affected? Why isn't it everyone? Why are things still down? Why didn't X or Y unrelated vendor schlock prevent this?..." And on and on and on. Just the amount of time spent unproductively discussing this nightmare is going to cost billions.
- kobalsky 2y ago
  those are all valid questions though.
  - Kye 2y ago
    Nothing is more annoying than having a user ask a litany of questions obvious to the person working on the problem and looking for the answers while working on the problem and looking for the answers.
  - treesknees 2y ago
    They’re valid for a postmortem analysis. They’re not helpful while you’re actively triaging the incident, because they don’t get you any steps closer to fixing it.
    - tcmart14 2y ago
      Exactly my thinking. Asking these questions doesn't help us now. But after all the action is done, they should be asked. And really should be questions that always get asked from time to time, incident or no incident.
    - 2y ago

CoastalCoder 2y ago

Maybe you picked the right week to start sniffing glue.

kelsey98765431 2y ago

Your head belongs on the plate for not being able to point back to your recommendation for failover posture enhancement such as identifying core business systems, core function roles, having fully offline emergency systems, warning of the dangers of making cloud services your only services, and then pointing to the proposed costs to implement these systems being lower than the damages caused by outage to core business services. Move to a new career if you feel you don't have the ability to push right back against this.

raverbashing 2y ago

> and people asking for your head on a plate I'd say I'd given what they want and left to get an icecream at the part Let then try to fix it themselves

1oooqooq 2y ago

well, you did agree to go in business with crowdstrike, and base your company IT on windows, so...