You know, then they automated the routing with a menu, what was worse. Then people discovered how to make those menus work, and they became nicer. Then people

You know, then they automated the routing with a menu, what was worse. Then people discovered how to make those menus work, and they became nicer. Then people discover how to use the menus to make the customers go away, and business segmented into the ones that were nice to use and the ones that would clearly tell you they just want to scam you out of your money. I'm not sure the problem here is rooted at the LLMs customer service.