No idea. I just wanted the customer service rep to reverse the credit card charge (yeah I only found out from monthly review of credit card bill, pretty sure I

No idea. I just wanted the customer service rep to reverse the credit card charge (yeah I only found out from monthly review of credit card bill, pretty sure I never even got an email saying my subscription was reenabled) and cancel the subscription, and didn’t prod when that goal was achieved. After the second time I ditched the Roku altogether. IIRC I also did a sign-out-everywhere.