Comcast “customer service” was already such an abysmal experience in 2006 that I find it hard to believe anyone longs for that again. I spent 3 hours on the pho

Comcast “customer service” was already such an abysmal experience in 2006 that I find it hard to believe anyone longs for that again. I spent 3 hours on the phone trying to get a $50 correction to my bill that that summer when I was a broke grad student as I got railroaded around a call center in India. That’s a system designed not to help you. Maybe they’re doing the same thing now, but framing AI as the problem lets these companies off the hook for what I’d consider “working as intended”.