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I've been a T-Mobile customer for 14 years, very happy customer, but I never, ever believed that "promise".
by burnte 2y ago
I've been a T-Mobile customer for 14 years, very happy customer, but I never, ever believed that "promise".
- electrodank 2y agoWhat would you say to the customers who did?
- SoftTalker 2y agoLive and learn. There's always a catch, or an out. Read the fine print.
- kelseyfrog 2y agoDo you have a link to the fine print? I'd like to skim the agreement for a such a clause.
- SoftTalker 2y agoNo. But I've lived long enough to know that it's there.
- kelseyfrog 2y agoIs it?
- michaeljx 2y agoFTA >T-Mobile contradicted that clear promise on a separate FAQ page, which said the only real guarantee was that T-Mobile would pay your final month's bill if the company raised the price and you decided to cancel
- SoftTalker 2y agoSame way that credit card companies and websites change their terms every now and then. It's not what you agreed to when you opened the account, but they just do it. Don't like it? Then cancel. They know that canceling credit cards is a pain, you have to go change all your recurring charges and automatic payments, and also closing and opening credit card accounts can ding your credit rating a bit. So most people just bend over and take it.
- burnte 2y agoI didn't mean to sound like I was defending it, I apologize for that.
- dawnerd 2y agoDoesn't matter if you believe it, they still advertised it and should be punished for breaking a promise like that.
- burnte 2y agoI didn't mean to sound like I was defending it, I apologize for that.
- dubcanada 2y agoThat's a silly comment... The whole point of things like this is to be believable. How can you guarantee anything from warrenties to insurance if you don't believe advertised promises?
- SoftTalker 2y agoAdvertised promises come from people with the ethics of P.T. Barnum. Why believe them?
- sodality2 2y agoOn an individual level, sure, be wary, but on a societal level, that's widely considered to be a bad thing, and something we should punish for. We shouldn't just say, "I expected them to lie", but also hope for that to change
- SoftTalker 2y agoYeah I have no objection to punishing them, they clearly glossed over the details in their marketing, but they're hardly the first to do it. I'm not surprised that "we'll never raise prices" didn't turn out to be true, that's all I'm saying.
- ravenstine 2y agoWarranties and insurance don't guarantee anything. Companies that offer those things make their money by denying claims. Insurance companies deny claims when they think they can get away with it all the time. tldr; there is no such thing as an absolute guarantee
- basil-rash 2y agoThe only thing you can probably get out of a “guarantee” is a piece of paper you can submit as evidence in a court of law. How much you value that depends a lot on what it says and who gave it to you.
- 2y ago