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T-Mobile users enraged as "Un-carrier" breaks promise to never raise prices
- burnte 2y agoI've been a T-Mobile customer for 14 years, very happy customer, but I never, ever believed that "promise".
- electrodank 2y agoWhat would you say to the customers who did?
- SoftTalker 2y agoLive and learn. There's always a catch, or an out. Read the fine print.
- kelseyfrog 2y agoDo you have a link to the fine print? I'd like to skim the agreement for a such a clause.
- SoftTalker 2y agoNo. But I've lived long enough to know that it's there.
- kelseyfrog 2y agoIs it?
- michaeljx 2y agoFTA >T-Mobile contradicted that clear promise on a separate FAQ page, which said the only real guarantee was that T-Mobile would pay your final month's bill if the company raised the price and you decided to cancel
- SoftTalker 2y agoSame way that credit card companies and websites change their terms every now and then. It's not what you agreed to when you opened the account, but they just do it. Don't like it? Then cancel. They know that canceling credit cards is a pain, you have to go change all your recurring charges and automatic payments, and also closing and opening credit card accounts can ding your credit rating a bit. So most people just bend over and take it.
- burnte 2y agoI didn't mean to sound like I was defending it, I apologize for that.
- dawnerd 2y agoDoesn't matter if you believe it, they still advertised it and should be punished for breaking a promise like that.
- burnte 2y agoI didn't mean to sound like I was defending it, I apologize for that.
- dubcanada 2y agoThat's a silly comment... The whole point of things like this is to be believable. How can you guarantee anything from warrenties to insurance if you don't believe advertised promises?
- SoftTalker 2y agoAdvertised promises come from people with the ethics of P.T. Barnum. Why believe them?
- sodality2 2y agoOn an individual level, sure, be wary, but on a societal level, that's widely considered to be a bad thing, and something we should punish for. We shouldn't just say, "I expected them to lie", but also hope for that to change
- SoftTalker 2y agoYeah I have no objection to punishing them, they clearly glossed over the details in their marketing, but they're hardly the first to do it. I'm not surprised that "we'll never raise prices" didn't turn out to be true, that's all I'm saying.
- ravenstine 2y agoWarranties and insurance don't guarantee anything. Companies that offer those things make their money by denying claims. Insurance companies deny claims when they think they can get away with it all the time. tldr; there is no such thing as an absolute guarantee
- basil-rash 2y agoThe only thing you can probably get out of a “guarantee” is a piece of paper you can submit as evidence in a court of law. How much you value that depends a lot on what it says and who gave it to you.
- 2y ago
- JojoFatsani 2y agoStill the best experience of the big three.
- 999900000999 2y agoAn MNVO for 20$ and an unlocked phone is the best experience.
- dragontamer 2y agoBoth Mint and Boost are "MNVOs" but are sub-companies of T-Mobile. I do agree its a good experience, but they all are from the same corporate tree today. If T-Mobile's main business starts to get into trouble, you can expect a shakeup.
- LeoPanthera 2y agoThat's a sweeping generalization and not true for a lot of users. I stay with T-Mobile so that I don't get deprioritized, but also because I get free global roaming, which I use a lot. And also because I can add tablets and watches for only $10/month extra. Once you start adding secondary devices, the MVNOs get expensive very quickly.
- jonpurdy 2y agoThe thing I don’t understand is why you should have to pay to add devices. Or even that data expires each month. Just sell me a bucket of gigabytes and I’ll consume it via as many devices as I want, then pay for another bucket when I run out. Network congestion should be managed by towers anyway, not by artificial limits on number of devices or expiring data.
- kipukun 2y agoMost people want unlimited for the convenience. You can very easily go to Fi or a budget carrier for more fine-grained plans like the ones you described. EDIT: typo
- 2y ago
- dkulchenko 2y agoThe T-Mobile experience has gone majorly downhill since the departure of Legere. Now they feel like just any other carrier.
- notfried 2y agoI think worse than other carriers. They are still positioning themselves as the underdog uncarrier, so it feels even less authentic. I don't see much of virtue-signaling from AT&T and Verizon.
- syndicatedjelly 2y agoWhy the hell are you looking for an “experience” to be provided by a phone company?
- EasyMark 2y agoYeah I switched back to at&t after he left, within a few months I could tell it was headed downhill.
- kotaKat 2y agoThey'll never raise prices... 30 days at a time, just like the contract says they can. You're free to leave any time, provided you didn't fall for the trap of financing your phone on an agreement that gets bound to a stipulation that the month-to-month contract be kept active.
- dymk 2y agoThis is referring to the massive ad campaign they ran where they said they would not do what they're doing now. That's something courts will take into account.
- fragmede 2y agoWhy would someone make that promise in the first place though. Simply due to inflation you'd expect prices to go up.
- bigstrat2003 2y agoRight. I don't blame T-Mobile for raising prices per se, it's not really an unreasonable increase. But they were idiots to ever promise that they would never raise prices. It's not possible to uphold that deal and still make money.
- compsciphd 2y agothey didn't really promise that they would never raise prices, they promised that if they did, they would cover your last bill (which people are also having a hard time for them to fulfill).
- sattoshi 2y agoBecause improvements in technology would decrease expenses at a rate faster than inflation. Im guessing that was the idea.
- mulletbum 2y agoTo get customers now, even though you know you will break the promise in the future.
- Nasrudith 2y agoPerhaps if they expected a Moore's Law of some sort to apply to bandwidth costs? That is, they expected expense of maintaining a basic plan to drop over time far faster than inflation.
- yencabulator 2y agoThe usual gotcha is you can keep the plan if you want, but slowly the plan becomes unusable. Imagine having a very cheap unlimited 2G-only plan in a world where even 3G networks have been shut down. I have a $23.49/month unlimited AT&T hotspot plan that will die once the device it is locked to dies.
- bagels 2y agoThey made a promise like this? My bill has gone up a few times over the past 20 or so years with them.
- tiltowait 2y agoT-Mobile is easily one of the worst, most unreliable, and most incompetent major corporations I've ever had the displeasure of working with. Not surprised in the least they're reneging on this (admittedly stupid) promise.