4 ms·
"The customer responded "thank you so much" and gave us a perfect score in CSAT rating. Speed trumps everything, even when you make such a horrible mistake." I
by lukan 2y ago
"The customer responded "thank you so much" and gave us a perfect score in CSAT rating. Speed trumps everything, even when you make such a horrible mistake."
I think not everyone would react the same way. For some calling each other bitch is normal talk (which is likely, why I it got into the training data in the first place). For others, not so much.
- jstanley 2y agoIt's also possible that it's such an unlikely thing to hear that she actually misheard it and thought it said something nicer.
- sillysaurusx 2y agoAm I the only one who would be delighted to be called Bitch (or any of the worst male-specific terms) by random professionals? "Hey fucker, your prescription has been ready for pickup for three days. Be sure to get your lazy ass over here or else you’ll need to reorder it. Love you bye"
- fennecbutt 2y agoYa but language like this is how you know someone is good friends with you
- big_man_ting 2y agoI would love this so much.
- dietr1ch 2y agoThis is something I've been wanting ever since maps/driving apps came. I'd love to have Waze/GoogleMaps be angry when you miss an exit or miss the initial ETA by too much. However, I don't think it fits the culture too well in the companies that could do it as trying hard not to offend anybody is of utmost importance.
- 999900000999 2y agoIf I'm used to waiting 2 days, and you get it down to 30 seconds you can call me what ever you want. I'm more pissed if I'm waiting days for a response.
- lukan 2y agoMe too. But I learned that not everyone is like me. And i general I also would not trust a LLM so much, that cannot divide between formal talk and ghetto slang. It will likely get other things wrong as well, humans will, too - so the error bar needs to be lower for me as a customer to be happier. I am not happy to get a fast, but wrong response and then fight for days to get an actual human to solve the mess.
- ytpete 2y agoI was assuming it was more of a text to speech error or typo in the records and it was supposed to say her first name there. Accidentally inserting super casual/offensive slang into a more formal conversation doesn't feel like a mistake LLMs tend to make very readily.
- 999900000999 2y agoI've grown up in various neighborhoods. In no context would calling someone a slur like that when you don't even know them be acceptable . That said, it's obviously a technical glitch. Let's say it was something really important like medication, would you rather wait two or three days to find out when it gets here, or would you rather have a glitchy AI say some gibberish but then add it's coming tomorrow