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I once read that business is the art of ripping someone off without pissing them off. For better or worse, I agree. If you aren't ripping them off you're leavi

I once read that business is the art of ripping someone off without pissing them off. For better or worse, I agree. If you aren't ripping them off you're leaving money on the table, but if you go too far and piss them off they're going to take away all the money on the table with them.

amelius 2y ago
Well you can piss people off in some ways, yet in other ways give them value.
alickz 2y ago
> If you aren't ripping them off you're leaving money on the table You're leaving money in their pocket that you might get later How do you quantify loyalty? Because it seems to me that it's very easy for individuals to prioritise short term gains at the cost of medium and long term losses due to trust erosion I wonder how much client satisfaction and trust would be worth on the quarterly report, if it could be calculated. I think it would be immense for most companies
- Dalewyn 2y ago
  Money in their pocket is not money on the table. You are in fact reinforcing my point: Client loyalty and trust is critical in business, you're a lousy businessman if you've damaged that by ripping off your clients too hard angering them. The most effective business is getting all the money on the table and making your client happy. Thusly the art of business, ripping off your client without pissing them off. Absolutely nobody gets ahead in business by selling wares cheaper than what they could have gone for, unless you are deliberately underselling the market to gain share by sheer force of will. Likewise by selling wares higher than what they could have gone for, clients will just look elsewhere because you're just another one of many merchants.
  - queuebert 2y ago
    > Absolutely nobody gets ahead in business by selling wares cheaper than what they could have gone for, ... Explain Costco then.
    - Bloating 2y ago
      Volume. Its all relative to your less efficient competitor
      - BenjiWiebe 2y ago
        Didn't Costco get volume by selling things cheaper then they could have?
        brianwawok 2y ago
        They also have less items for sale so each sells more.
      - datavirtue 2y ago
        People with Costco memberships view shopping as a sport. Instead of golfing, they go buy shit and eat hot dogs.
        lupusreal 2y ago
        They do have the best hot dogs.
        100721 2y ago
        Where both shopping and golf are about getting a low score ;)
    - isk517 2y ago
      Costco makes the majority of profit from membership fees, they've already profited from you before you have even made your first purchase. Arguable any profit they make from what you purchase is where you are being 'ripped off' but because the savings and return policies are better than the competition they avoid the 'pissing off'.

amelius 2y ago

Well you can piss people off in some ways, yet in other ways give them value.

alickz 2y ago

> If you aren't ripping them off you're leaving money on the table You're leaving money in their pocket that you might get later How do you quantify loyalty? Because it seems to me that it's very easy for individuals to prioritise short term gains at the cost of medium and long term losses due to trust erosion I wonder how much client satisfaction and trust would be worth on the quarterly report, if it could be calculated. I think it would be immense for most companies

Dalewyn 2y ago
Money in their pocket is not money on the table. You are in fact reinforcing my point: Client loyalty and trust is critical in business, you're a lousy businessman if you've damaged that by ripping off your clients too hard angering them. The most effective business is getting all the money on the table and making your client happy. Thusly the art of business, ripping off your client without pissing them off. Absolutely nobody gets ahead in business by selling wares cheaper than what they could have gone for, unless you are deliberately underselling the market to gain share by sheer force of will. Likewise by selling wares higher than what they could have gone for, clients will just look elsewhere because you're just another one of many merchants.
- queuebert 2y ago
  > Absolutely nobody gets ahead in business by selling wares cheaper than what they could have gone for, ... Explain Costco then.
  - Bloating 2y ago
    Volume. Its all relative to your less efficient competitor
    - BenjiWiebe 2y ago
      Didn't Costco get volume by selling things cheaper then they could have?
      - brianwawok 2y ago
        They also have less items for sale so each sells more.
    - datavirtue 2y ago
      People with Costco memberships view shopping as a sport. Instead of golfing, they go buy shit and eat hot dogs.
      - lupusreal 2y ago
        They do have the best hot dogs.
      - 100721 2y ago
        Where both shopping and golf are about getting a low score ;)
  - isk517 2y ago
    Costco makes the majority of profit from membership fees, they've already profited from you before you have even made your first purchase. Arguable any profit they make from what you purchase is where you are being 'ripped off' but because the savings and return policies are better than the competition they avoid the 'pissing off'.