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Awesome response to Salesforce. I wonder whether the exec had to explain to anyone how they lost the account.

• burnte 2y ago
  Last year I was brought into another cancellation negotiation with another client. On the second call I was on they apparently had researched me, and asking if I was [my name] from [former company]. I said yes and whatever they heard about me was probably true. I guess I have a reputation there now. I'm ok with that.
  • tandr 2y ago
    Did it help with negotiations?
    • burnte 2y ago
      Significantly. I can't talk raw terms, but we were able to buy our way out at significant savings.
      • tandr 2y ago
        Raw terms are not that important in the context of this story, it is great to hear as it is :). Thank you!