The original message is enough information to deduce what’s probably going on as an expert and not feel alien to the customer base. What’s the point of conveyi

The original message is enough information to deduce what’s probably going on as an expert and not feel alien to the customer base. What’s the point of conveying root causes to the user? In this case the error tells you what you need to know: copy the message. Send it again if you want. The point of communication isn’t always education. This isn’t a razor. It doesn’t do anything to help you consider audience. It will lead you to bad conclusions.