A few years ago, I needed to return a fragile set of items (ceramic bowls). I didn't want to worry about trying to pack them so they wouldn't break, so I chose

A few years ago, I needed to return a fragile set of items (ceramic bowls). I didn't want to worry about trying to pack them so they wouldn't break, so I chose the option to bring them to a UPS store, which clearly said that UPS would pack them for me. I then proceeded to have the following conversation with the UPS staff: UPS guy: Are you sure they didn't come with a box or something? Me: I mean, I don't have it. UPS guy: Well, they might break... you might want to do something so they don't break... Me: Uh... if you're packing them, isn't that your responsibility? UPS guy: We don't pack them. We just put them in a box. Me: Amazon said you would pack them. UPS guy: Well, if they break it's not your fault. Me: Cool. Other UPS guy to first UPS guy, as I'm walking out the door: I think Amazon just destroys that stuff anyway. It was all fine from my perspective -- I got my refund, and Amazon didn't complain about anything breaking -- but it definitely felt weird. UPS's own page for their returns program[0] claims that "Certified Packing Experts ensure proper packaging". [0] https://www.theupsstore.com/corporate-services/corporate-retail-solutions/returns https://www.theupsstore.com/corporate-services/corporate-ret...