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this is exactly what is happening. Cloudflare uses an anycast network, so IPs are shared by default. this customer is damaging Cloudflare IP reputation which h

this is exactly what is happening. Cloudflare uses an anycast network, so IPs are shared by default. this customer is damaging Cloudflare IP reputation which hurts other customers. Cloudflare can either fire the customer to protect other customers using Cloudflare IPs, or force this customer to use their own IPs and damage/manage their own IP reputation. unfortunately this is expensive and OP is mad they can't do their legally fraught gambling operation on Cloudflare's addresses for free

Dylan16807 2y ago
They're mad that cloudflare cut them without real warning. And they should be! Anyone can get on a big company's bad side, and if there aren't extremely important messages being withheld by the author this makes it scary for anyone to use cloudflare. If a custom IP is going to be mandatory, they need to say that and give a deadline, at the very least.
- itake 2y ago
  The IP-reputation damage is immediate. Cloudflare is choosing to pass the hard landing directly onto their customer instead of forcing their other customers to share the damage. As a CF customer, I am happy that Cf is preventing another business from damaging mine.
  - jml78 2y ago
    If they had agreed to the enterprise plan and move to BYOIP, pretty sure CF would have given them months to make BYOIP happen They weren’t protecting you or any of their customers. This is a mafia style shakedown
  - Dylan16807 2y ago
    The ToS doesn't say anything against gambling sites. Even if there was IP reputation damage, it's not appropriate to cut them off so immediately. Especially when they're a long-term paying customer.
shkkmo 2y ago
> this is expensive and OP is mad they can't do their legally fraught gambling operation on Cloudflare's addresses for free This is directly contradicted by the contents of the article, perhaps you should re-read it.
croes 2y ago
And why did they want to push them to Enterprise service? >$120k up front for one year of Enterprise Doesn't sound like a reputation problem.
ivraatiems 2y ago
If this is what's happening, the right behavior is to say that and terminate OP's service. Even if OP is in the wrong, Cloudflare did such a bad job communicating with them that they come off as extortionate.
- justinclift 2y ago
  > ... terminate OP's service. But only after getting ~US$100k up front first, just because you can.
jeroenhd 2y ago
Cloudflare could've just said so. Cloudflare also chose to make BYOIP expensive. They could've explained the problem ("your gambling business is a problem for our IP reputation") and offered a solution ("we can switch you over to BYOIP so this won't be a problem"), but instead they sent in an army of sales reps that demanded an upfront payment for a product tier that they only needed one small part of, to the point of sales people pretending to be part of other teams. It makes business sense to kick out casinos, but OP got fucked over by Cloudflare's shitty practices.

Dylan16807 2y ago

They're mad that cloudflare cut them without real warning. And they should be! Anyone can get on a big company's bad side, and if there aren't extremely important messages being withheld by the author this makes it scary for anyone to use cloudflare. If a custom IP is going to be mandatory, they need to say that and give a deadline, at the very least.

itake 2y ago
The IP-reputation damage is immediate. Cloudflare is choosing to pass the hard landing directly onto their customer instead of forcing their other customers to share the damage. As a CF customer, I am happy that Cf is preventing another business from damaging mine.
- jml78 2y ago
  If they had agreed to the enterprise plan and move to BYOIP, pretty sure CF would have given them months to make BYOIP happen They weren’t protecting you or any of their customers. This is a mafia style shakedown
- Dylan16807 2y ago
  The ToS doesn't say anything against gambling sites. Even if there was IP reputation damage, it's not appropriate to cut them off so immediately. Especially when they're a long-term paying customer.

shkkmo 2y ago

> this is expensive and OP is mad they can't do their legally fraught gambling operation on Cloudflare's addresses for free This is directly contradicted by the contents of the article, perhaps you should re-read it.

croes 2y ago

And why did they want to push them to Enterprise service? >$120k up front for one year of Enterprise Doesn't sound like a reputation problem.

ivraatiems 2y ago

If this is what's happening, the right behavior is to say that and terminate OP's service. Even if OP is in the wrong, Cloudflare did such a bad job communicating with them that they come off as extortionate.

justinclift 2y ago
> ... terminate OP's service. But only after getting ~US$100k up front first, just because you can.

jeroenhd 2y ago

Cloudflare could've just said so. Cloudflare also chose to make BYOIP expensive. They could've explained the problem ("your gambling business is a problem for our IP reputation") and offered a solution ("we can switch you over to BYOIP so this won't be a problem"), but instead they sent in an army of sales reps that demanded an upfront payment for a product tier that they only needed one small part of, to the point of sales people pretending to be part of other teams. It makes business sense to kick out casinos, but OP got fucked over by Cloudflare's shitty practices.