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The linked original article has an update saying they will refund the charge. "Update May 9, 12:45 p.m. ET: After this story was published, Hertz informed The

• legitster 2y ago
  It doesn't really change the story. Them only giving back the money they took only after a journalist got involved is still slimy. If a company doesn't offer a reason why it happened and how they are going to change policies, it's not a real resolution.
• nixass 2y ago
  But I thought that they are "unable to provide an adjustment or refund since the service was provided and contract is closed."
  • dekhn 2y ago
    It sounds like a common answer from Tier 1 support, to make you go away.