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I have a Hertz rental coming up, too late to cancel. What do I need to do to win if I have to chargeback on some made up fees like this?

by aprilthird2021 2y ago

ct0 2y ago
Take a picture of the fuel gauge showing you returned it full. Or easier yet, ask them to provide a receipt that they paid the fuel station x amount.
- Filligree 2y ago
  But how do you take a picture of the gas tank gauge for an electric car..?
  - danaris 2y ago
    I believe most electric cars have a battery level indicator—after all, that is basically your fuel, and it's very, very important to know how much you have left.
    - Filligree 2y ago
      Oh, I'm sure they do. I'm questioning whether Hertz would accept that. This whole thing is very dumb.
      - eesmith 2y ago
        In this case a photo wouldn't change anything. "According to the final receipt, the customer gave the Model 3 back to Hertz with the battery 96% full, the exact same state of charge it was picked up with."
neom 2y ago
I always take photos of a rental at the rental location before I leave. In this instance, don't request them to fill it up with gas, apparently it's just a button that automatically changes the card.
cascades42 2y ago
I’ve had success canceling without fees by calling and talking to a human.
bigtoe416 2y ago
You file a small claims case. I had a similar experience with Hertz where the math on my invoice was clearly incorrect and everybody swore up and down it was right. Tried to contest it with my credit card (who I no longer use), they didn't help out even though they had the invoice where the math was clearly wrong. Filed a small claims case in my local county court, Hertz legal called me a few days later saying they'd pay for my court costs and the full amount I contested.
- aprilthird2021 2y ago
  Thanks for all the advice everyone. In the end I wasn't charged anything over the sticker price. phew
nameless912 2y ago
Document everything and pay with a credit card, particularly an American Express or high end Chase Visa or similar. They will want to know why you want the chargeback, but will nearly always side with you if you have clear evidence.
seanmcdirmid 2y ago
File a police report for fraud?

I have a Hertz rental coming up, too late to cancel. What do I need to do to win if I have to chargeback on some made up fees like this?

ct0 2y ago

Take a picture of the fuel gauge showing you returned it full. Or easier yet, ask them to provide a receipt that they paid the fuel station x amount.

Filligree 2y ago
But how do you take a picture of the gas tank gauge for an electric car..?
- danaris 2y ago
  I believe most electric cars have a battery level indicator—after all, that is basically your fuel, and it's very, very important to know how much you have left.
  - Filligree 2y ago
    Oh, I'm sure they do. I'm questioning whether Hertz would accept that. This whole thing is very dumb.
    - eesmith 2y ago
      In this case a photo wouldn't change anything. "According to the final receipt, the customer gave the Model 3 back to Hertz with the battery 96% full, the exact same state of charge it was picked up with."

neom 2y ago

I always take photos of a rental at the rental location before I leave. In this instance, don't request them to fill it up with gas, apparently it's just a button that automatically changes the card.

cascades42 2y ago

I’ve had success canceling without fees by calling and talking to a human.

bigtoe416 2y ago

You file a small claims case. I had a similar experience with Hertz where the math on my invoice was clearly incorrect and everybody swore up and down it was right. Tried to contest it with my credit card (who I no longer use), they didn't help out even though they had the invoice where the math was clearly wrong. Filed a small claims case in my local county court, Hertz legal called me a few days later saying they'd pay for my court costs and the full amount I contested.

aprilthird2021 2y ago
Thanks for all the advice everyone. In the end I wasn't charged anything over the sticker price. phew

nameless912 2y ago

Document everything and pay with a credit card, particularly an American Express or high end Chase Visa or similar. They will want to know why you want the chargeback, but will nearly always side with you if you have clear evidence.

seanmcdirmid 2y ago

File a police report for fraud?