4 ms·

Can't you go to an Apple Store? Every time I see some customers seem to have a problem around Apple ID and such and staff helping. The opposite of Google, Micro

Can't you go to an Apple Store? Every time I see some customers seem to have a problem around Apple ID and such and staff helping. The opposite of Google, Microsoft etc. And there is a recovery process for Apple ID if you don't use a recovery key (and I guess if you have some government ID or such).

SSLy 3y ago
Nearest is 600 km away.
- amelius 3y ago
  You can't call them?
  - CatWChainsaw 3y ago
    On... the phone? I really doubt that calls are disabled since it's "just" appleids, but the irony is still amusing. Landlines still have some uses after all!
    - throwaway290 3y ago
      The way it works is you request the call to any number or you can eg. request a text chat. If you have no access to any phone anywhere then it sounds like bricked iphone (which this "lockout" doesn't do) is a relatively small problem for you
  - FireBeyond 3y ago
    Hah. You expect that calling a store - after you get through the phone tree that gets you to the actual store, that someone at the store is going to sit down and start providing you customer support? No, they're going to tell you to make a Genius appointment, or go to the web, or their support number. They're not going to take time off of the floor, and if they do transfer you to the Genius bar, you've got 3-5 minutes, if that, to get an answer, before they too, do the same thing. The idea that a sales person in an Apple store is taking 20 minutes or more off the floor to provide some random caller tech support when they don't have any of the tooling around it, can't see your account, very little if any access to support databases, let alone account manipulation, is laughable. Apple does a lot of things. This isn't one of them.
- throwaway290 3y ago
  A couple of times in the last years I called them and they were helpful, but my issues were hardware so can't speak for Apple ID related stuff. When you schedule a call in the gui there are options for software troubles I recall though.

SSLy 3y ago

Nearest is 600 km away.

amelius 3y ago
You can't call them?
- CatWChainsaw 3y ago
  On... the phone? I really doubt that calls are disabled since it's "just" appleids, but the irony is still amusing. Landlines still have some uses after all!
  - throwaway290 3y ago
    The way it works is you request the call to any number or you can eg. request a text chat. If you have no access to any phone anywhere then it sounds like bricked iphone (which this "lockout" doesn't do) is a relatively small problem for you
- FireBeyond 3y ago
  Hah. You expect that calling a store - after you get through the phone tree that gets you to the actual store, that someone at the store is going to sit down and start providing you customer support? No, they're going to tell you to make a Genius appointment, or go to the web, or their support number. They're not going to take time off of the floor, and if they do transfer you to the Genius bar, you've got 3-5 minutes, if that, to get an answer, before they too, do the same thing. The idea that a sales person in an Apple store is taking 20 minutes or more off the floor to provide some random caller tech support when they don't have any of the tooling around it, can't see your account, very little if any access to support databases, let alone account manipulation, is laughable. Apple does a lot of things. This isn't one of them.
throwaway290 3y ago
A couple of times in the last years I called them and they were helpful, but my issues were hardware so can't speak for Apple ID related stuff. When you schedule a call in the gui there are options for software troubles I recall though.