really interesting direction! my company, assembled, builds software for customer support teams. i could imagine being on either end of this. on the one hand, w

really interesting direction! my company, assembled, builds software for customer support teams. i could imagine being on either end of this. on the one hand, we've built applications to run in the curated zendesk/salesforce sandbox. on the other hand, we get tons of requests to incorporate custom workflows or metrics natively in our application.