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Sam is the AI Sales Engineer that reps invite to calls so they don't have to add an SE, just in case things get "technical"

• geogra4 2y ago
  It's definitely a use case that's pretty common. I've been in post-sales/tech support most of my career but it's a similar battle. Leads to a lot of waste of technical resource time. Though I think probably being able to point as much as possible to documentation is probably where I would start.
  • adilaijaz 2y ago
    Fair usecase. The problem with supporting sales reps is that they need answers, not pointers to documentation. That subtle difference ends up making a significant difference in product direction
    • geogra4 2y ago
      Yeah, that makes a lot of sense if they need answers right on the call and not followups later on.