4 ms·

I ordered a pizza from Domino's in 2019 and it took 3 hours to be delivered. All it took was that one awful experience and I'll never order from them again.

by tazu 2y ago

onion2k 2y ago
I'm willing to bet you wouldn't be willing to accept your boss firing you after one mistake though.
- tazu 2y ago
  Totally, but I think there was more than one mistake in that instance.
  - ta1243 2y ago
    I would guess the single mistake was that it was accidentality scanned as having being picked up, but wasn't actually picked up, it just sat on a shelf for a few hours. After the rush calmed down people started saying "hang on, what's this pizza doing here", then they made a new one and delivered it. Of course the correct thing to do is issue an apology and refund with the replacement.
mlrtime 2y ago
FWIW this happens even with pickup. I used to use their 7.99 pizzas a lot when money was short. Their app tells you when the pizza is ready, about 30% of the time the pizza was not ready when their app said it was. This means the workers were gaming their timing system with fake pizzas. Often times I'd be sitting in their pickup area for 20 minutes after the pizza was supposed to be done.
- nurple 2y ago
  That's really surprising to hear! I have bought 100s of the 7.99 larges (don't get me started on the shift to one topping, where a sauce switch is counted), and have never arrived to an incomplete pizza... Though, I don't leave until the tracker shows done as my store is under a mile away, so maybe there's some speculative execution happening?
- vrighter 2y ago
  I think I had read once on another-site-which-shall-remain-nameless that that timer actually had nothing to do with them, and there actually wasn't a way for the employees to indicate whether it's done or delayed or anything. In other words, that timer was just bullshit.
  - RavingGoat 2y ago
    Yeah, the timer in the app is fake.
- boomboomsubban 2y ago
  >This means the workers were gaming their timing system with fake pizzas. Or it meant the person cutting and boxing your order was falling behind. At least ~15 years ago, the way Domino's timer works is that when the cook puts the order in the oven, they hit a button. ~8 minutes later it says it's ready, which is how long it takes to get through the oven. That was the only input for carryout, delivery had another for when the driver left. If it was 30% of the time, I'd guess you requested something unusual like "no garlic spray" where the mistake happened or was noticed after the computer says your order is ready, then had to remake it. Or most of the times it was just a few minutes and somebody was boxing it.
  - dave78 2y ago
    > At least ~15 years ago, the way Domino's timer works is that when the cook puts the order in the oven, they hit a button. The Domino's location near me very obviously hits that button as soon as they get the order when things are busy, regardless of if it's actually going in the oven then or not. I've had many, many times where I arrived at the location, with the app saying "your pizza is ready!", only to have them say "it's not in the oven yet, it'll be 10 minutes" when I ask for my order. I'm certain the stores and even individual employees are rated on how fast they get the orders done so of course they're going to mess with that system to show the best metrics they can. I'm not even a little bit surprised, nor do I really blame them. Even though it's frustrating to find out my order isn't actually in the oven, I just say "no worries" and wait a few minutes.
    - boomboomsubban 2y ago
      >certain the stores and even individual employees are rated on how fast they get the orders done They weren't fifteen years ago. The only speed incentive was not pissing off the customer. That may have changed, I can't say. One thing I didn't consider earlier, if the store is busy enough the oven might be full and the cook hits the button to clear the entry they're done with so they aren't confused.
  - 392 2y ago
    No one ever notices the no garlic spray order. I eat dominos weekly and every time I move, it takes a few weeks for the new store to catch on that I order without garlic, and they always know me after that. Any Dominos ordered while out of town is 75% chance of being wrong. I've given up at this point. Papa Johns and gets it it perfect every time, and I can forgive Little Caesars.

I ordered a pizza from Domino's in 2019 and it took 3 hours to be delivered. All it took was that one awful experience and I'll never order from them again.

by tazu 2y ago

I ordered a pizza from Domino's in 2019 and it took 3 hours to be delivered. All it took was that one awful experience and I'll never order from them again.

onion2k 2y ago

I'm willing to bet you wouldn't be willing to accept your boss firing you after one mistake though.

tazu 2y ago
Totally, but I think there was more than one mistake in that instance.
- ta1243 2y ago
  I would guess the single mistake was that it was accidentality scanned as having being picked up, but wasn't actually picked up, it just sat on a shelf for a few hours. After the rush calmed down people started saying "hang on, what's this pizza doing here", then they made a new one and delivered it. Of course the correct thing to do is issue an apology and refund with the replacement.

mlrtime 2y ago

FWIW this happens even with pickup. I used to use their 7.99 pizzas a lot when money was short. Their app tells you when the pizza is ready, about 30% of the time the pizza was not ready when their app said it was. This means the workers were gaming their timing system with fake pizzas. Often times I'd be sitting in their pickup area for 20 minutes after the pizza was supposed to be done.

nurple 2y ago
That's really surprising to hear! I have bought 100s of the 7.99 larges (don't get me started on the shift to one topping, where a sauce switch is counted), and have never arrived to an incomplete pizza... Though, I don't leave until the tracker shows done as my store is under a mile away, so maybe there's some speculative execution happening?
vrighter 2y ago
I think I had read once on another-site-which-shall-remain-nameless that that timer actually had nothing to do with them, and there actually wasn't a way for the employees to indicate whether it's done or delayed or anything. In other words, that timer was just bullshit.
- RavingGoat 2y ago
  Yeah, the timer in the app is fake.
boomboomsubban 2y ago
>This means the workers were gaming their timing system with fake pizzas. Or it meant the person cutting and boxing your order was falling behind. At least ~15 years ago, the way Domino's timer works is that when the cook puts the order in the oven, they hit a button. ~8 minutes later it says it's ready, which is how long it takes to get through the oven. That was the only input for carryout, delivery had another for when the driver left. If it was 30% of the time, I'd guess you requested something unusual like "no garlic spray" where the mistake happened or was noticed after the computer says your order is ready, then had to remake it. Or most of the times it was just a few minutes and somebody was boxing it.
- dave78 2y ago
  > At least ~15 years ago, the way Domino's timer works is that when the cook puts the order in the oven, they hit a button. The Domino's location near me very obviously hits that button as soon as they get the order when things are busy, regardless of if it's actually going in the oven then or not. I've had many, many times where I arrived at the location, with the app saying "your pizza is ready!", only to have them say "it's not in the oven yet, it'll be 10 minutes" when I ask for my order. I'm certain the stores and even individual employees are rated on how fast they get the orders done so of course they're going to mess with that system to show the best metrics they can. I'm not even a little bit surprised, nor do I really blame them. Even though it's frustrating to find out my order isn't actually in the oven, I just say "no worries" and wait a few minutes.
  - boomboomsubban 2y ago
    >certain the stores and even individual employees are rated on how fast they get the orders done They weren't fifteen years ago. The only speed incentive was not pissing off the customer. That may have changed, I can't say. One thing I didn't consider earlier, if the store is busy enough the oven might be full and the cook hits the button to clear the entry they're done with so they aren't confused.
- 392 2y ago
  No one ever notices the no garlic spray order. I eat dominos weekly and every time I move, it takes a few weeks for the new store to catch on that I order without garlic, and they always know me after that. Any Dominos ordered while out of town is 75% chance of being wrong. I've given up at this point. Papa Johns and gets it it perfect every time, and I can forgive Little Caesars.