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Might also be related to how the public treats retail workers (ie not well). So there's a lot of turnover, which means the remaining employees have less experie
by DonsDiscountGas 2y ago
Might also be related to how the public treats retail workers (ie not well). So there's a lot of turnover, which means the remaining employees have less experience and the parent company isn't going to want to invest a lot in training.
- underlipton 2y agoThe turnover is yet another "feature." Lots of new people on staff makes it more difficult for them to learn the ways they're getting screwed by management and corporate, and to subsequently organize for better conditions.
- doublepg23 2y agoI worked in a unionized retail store and it definitely did _not_ incentivize better work.
- underlipton 2y agoI didn't say it did. The implication was that fear of unionization caused companies to take actions which degrades their workforce's capabilities as a side effect. That said, other countries with unionized retail seem to be able to provide excellent customer service. So, maybe the problem isn't unions, but Americans (or Americans in unions)(or Americans in unions in a country where unionization has historically been waning). Or maybe your experience mischaracterizes the actual circumstances.